December 4, 2020
Jennifer turned around a document request for me this Friday morning VERY quickly and really turned my Friday into a winner. Thanks Jennifer. You are a great asset to Mayo Insurance Company, I'm sure!
September 26, 2020
Shawn goes above and beyond each year for us and has far more patience than anyone we have met. We appreciate her knowledge and skills and really think anyone would be lucky to have her on your side.
September 18, 2020
Mayo Ins Agency has always been 5 Star for my family ...35 years or more. Recently Sherri McCrickard helped me with an auto policy and information on other Ins products offered by their Agency. Todd Mayo has put together a top TEAM of Specialist to handle your insurance needs , all with that FAMILY courtesy. 5 Star
September 5, 2020
Your group does great work. All the trust in your taking care of my insurance needs.
Clifford Kent Allison
September 2, 2020
Shawn,Thank you for all of your help getting my new insurance in place. It was quick and easy, and you are such a delight to work with!THANK YOU!
July 10, 2020
Thank you so much Shawn for providing me with the new declaration!! It is always a pleasure talking with you!! Thanks Again!!
Leon J. Boone IV
June 29, 2020
Dana Dubois is amazing! Definitely by far my best insurance experience. Top notch customer service second to none. I receive immediate responses on any questions I have. She is very thorough and precise. I highly recommend her and her team. Thank you again!
June 27, 2020
Thank You for your help and patience Sherri.
June 3, 2020
Thank you Shawn for the requested information. I appreciate you explaining and going above and beyond to answer my many questions.
May 29, 2020
TY Cindy Kelley (Suffolk office) for the birthday wishes on behalf of Nationwide— definitely appreciate the customer being acknowledged on their special day!
May 27, 2020
Shawn was very pleasant to speak with and was able to help me. Thank you for the great customer service.
May 21, 2020
Shawn at the Habourview location is always a pleasure to do to business with as well as the other ladies. Today's review is about her and how well she explained to me what I needed to know and how very well she handled it!! Thank you Shawn!!
May 8, 2020
Laura Whitney and the rest of the staff At Mayo Insurance are just top notch. I have been with Mayo over 20 years, have had a couple of home claims and a couple of auto claims. I have all my business and personal insurance with them. Laura is my primary point of contact and she responsive and ALWAYS finds me answers to my questions. Mayo is very competitively priced, more than price, its nice to know if there is a claim, Todd and his team are always there to take care of you, try that with mail order insurance.
April 22, 2020
Thank you, Jennifer Eason, for your efficiency. I asked for a COI in the morning and received it within a few minutes.
Jerry T. Brown
April 6, 2020
My thanks to Shawn and Cindy for always being professional and very helpful. They run a great office in N. Suffolk and are very knowledgeable in Nationwide offerings. As a result, I am confident that I am getting the best coverage possible for the cost.
March 30, 2020
Dana is the most efficient and effective agent that I have dealt with in 55 years. I can't thank you enough for all you do young lady. You're the best!
March 17, 2020
No faster or better service have I ever received when dealing with an insurance issue as I did with Dana Dubois! Five stars and then some!
March 2, 2020
Shawn Conlogue is the best, ever!! She's always pleasant, professional, and knowledgeable. Whenever I have a question, she takes her time and explains, without making me feel rushed. She's got a great attitude and does a great job for me. On a scale of 1-5, she's a 10. Thanks, Shawn.
February 20, 2020
All my interactions with Karen-Mckee-Amato have been professional, courteous and very informative. She addressed all my concerns and provided options relative to my issues. Superior customer service.
February 12, 2020
Karen is the very best I've ever dealt with. I wish she did more than just auto and home. She always lets me know what I need to do to get a better price . Returns my calls very quickly and just outstanding SERVICE!
February 6, 2020
Dana Dubois is the absolute best! Dana is professional, high educated in insurance products, and always available. For over a decade, Dana has been handling my families insurance needs. Not only does she handle our personal accounts, she handles our business accounts as well. I highly recommend Dana for everything! Thank you for always taking care of my family.
KERMIT FOSTER JR
Dehdra, thanks for the research you did in helping me compare policies. The information you provided helped me make the wise decision to switch to a new Nationwide policy. Your help is greatly appreciated. Your work is fantastic.
Isaiah N Robinson
February 3, 2020
Doris was very accommodating and personable.
January 31, 2020
Without Mever, I don't think I would survive. She has always provided excellent & timely service.
Jennifer and Candice were so helpful in obtaining the information I needed for my business policy. Their customer service was the best!
January 30, 2020
Many thanks to Karen McKee-Amato! She provides fast, friendly, efficient service. She was able to answer all my questions so I knew exactly what coverage I needed at a great price too! What a pleasure!
Jennifer is terrific! - highly recommend!!!
January 29, 2020
Karen, has handled my accounts for years and is simply the best agent I have ever dealt with. She is fast, professional and most importantly is ahead of the curve. She has on more then one occasion called me about an issue before it became an issue.
Karen McKee-Amato gets a 5 Star rating for her knowledge and strong service support. She goes beyond all expectations to take care of her clients, you will not be disappointed!
January 21, 2020
Candice was so kind and pleasant. She actively listened to my questions, discussed options and as promised, sent an email to confirm the coverage I needed. I look forward to working closely with Candice for my business insurance needs!
January 14, 2020
Hi Jennifer, its great working with you. I lovee the quick and curteous response to requests.
Steven P Clark
January 9, 2020
Shawn Conlogue, thanks for your all your help and kind words. My mom passed away 6 months ago and I am finally getting to the end of handling her affairs. Selling her house has been an experience to say the least but dealing with you and Mayo Insurance Agency/Nationwide has been a pleasure. Special thanks.Steve
Freddie and Thelorita
January 7, 2020
Thank you so much Karen Mckee-Amato for helping us update our policy. Very informative and professional. Excellent service. Highly recommended!
January 2, 2020
Many thanks to Laura. I appreciate her assistance. I have been a customer since 1992 and have always been happy. Laura is certainly an asset to the company.
December 30, 2019
Thank you Doris and Dedra, My husband and I have been an insured for so many years with you I cannot remember. When I need help Doris and Dedra step up to help. They are amazing. We have had accidents and difficulties needing to use our insurance and these women come to our rescue. They take care of our needs without delay and not only make sure they get the changes to our policy done right the 1st time, they are actually concerned and show concern for our family. They clarify changes and make sure we have the right coverage at the right time. I will not change insurance companies, not even if the rates were to go up because customer service is everything these days.
November 26, 2019
Jennifer is great to work with. She is quick and gets the job done right! Thank you.
November 20, 2019
Thank you so much to Dehdra DiLorenzo for the outstanding service ... highly recommended!
November 19, 2019
Fast, efficient service with answers to questions. Karen handles our home owner's, car and flood insurance, and has always been helpful, courteous, and FAST!
November 17, 2019
Professional, always available for questions. I highly recommend Karen. She can get you best unbeatable prices....I would recommend to a friend.
November 14, 2019
Jennifer responded very quickly to my request and went the extra mile to pick up the phone and call me to ensure I understood what she was trying to say through email.
Jennifer/Jenn was very quick and efficient in responding to my request for COI sent to my bank for flood insurance verification. Mayo has always been very responsive in handling my requests directly with the bank. THANK YOU!
Thank you Jennifer Eason for your excellent and prompt customer service.
November 7, 2019
Thank you Sherri. Your service was excellent!
John M White III
October 30, 2019
I have been with the Virginia Beach office for many, many years (decades, actually) and have always gotten great service and advice. Most of my business has been conducted with Sherri, and she's always had an answer or a solution to any issue that arose. I am glad to have an agent who knows me as a person, not just an account number! Thanks for all the friendly, efficient service!
Russell and Brenda Craig
We met recently with Dana Dubois. What a pleasure it was visiting with her and reviewing our policies. She was very personable, informative and followed through with sending us additional information. She advocated and worked hard to provide us with good coverage at good rates. Many thanks to Dana!
October 28, 2019
You're #1 Dana Dubois! Even in the throes of having to cancel my mother's car insurance, Dana was warm, friendly, and understanding. No pressure from this young lady!
October 25, 2019
Thank you Shawn for helping me with my condo insurance needs.
Donald H Fowler
October 23, 2019
Very nice people and they do everything thing they can possibly do to make you happy.l just spoke with Dehdra and she was very helpful, and once your with them the receptionists can handle your needs also there so informed.
October 19, 2019
Shawn Conlogue was a pleasure to work with. She took her time and assisted me with all my needs.
October 17, 2019
Dana Dubois was a wonderful representative. She was kind, quick and very helpful! I highly recommend her.
October 14, 2019
Thank you Karen,I have dealt with this agency or its predecessor for 35+ years. All the agents have been helpful. I especially enjoyed my interaction with Karen today. She is not my regular agent, but there was no hesitation in helping me. Must be a good place to work. She seemed so engaged and happy.
October 7, 2019
Thanks to Sherri for tracking out the insurance situation on my driving grand children and saving me money!
Very appreciative of Shawn!
October 2, 2019
My family and I have been working with Shawn for a very long time. She has a personable and friendly demeanor. Shawn handles our homeowners, automobile and rental insurance. She is the utmost professional who is very thorough and responds almost immediately when we add, change or need information on services. I highly recommend her and have no doubt anyone who works with her will feel the same!
Dana Dubois provides outstanding customer service! When I have questions, she goes out of her way to provide fast and helpful answers. Dana makes me a very happy Nationwide policyholder!
Doris is a one of a kind service rep. She has been my go to rep for as long as I can remember. Its always a pleasure speaking with her and knowing whatever the reason was, it would be taken care. A model for others to emulate!!!
Shirley M. Oliver
Thank you for the expedient attention in assisting me with my insurance cards Cindy, October 2, 2019.
September 26, 2019
Thank you Jennifer for your great customer service and quick response.I appreciate that I know I can always count on you whenever I need assistance.
September 25, 2019
Thanks Jennifer!You very promptly took care of my needs! You are awesome.
My family has been with the MAYO insurance agency for close to 40 yrs. Todd and Cory have always been the best at making sure we are taken care of. Thanks Jennifer Eason for your speedy response to getting our customer the information they needed, You are a great fit to the Mayo Agency!
September 17, 2019
Thank you, Sherri, for helping me with some questions I had regarding our last claim. You have helped us every time I've called for assistance for several years. Thanks again!
September 16, 2019
Shawn thank you for helping me. You answered the questions I needed to know and I greatly appreciated your concern in the death of my son Robert. God Bless You.
I recently spoke with Karen about my policy, I was so pleased to talk to Karen, she was the lady that initially issued my policy years ago. Karen answered all of my questions, she was very professional. I was more than pleased with my results of our conversation. She has such a great personality and very pleasant to talk to. Karen must be a real asset to your company.
Dear Miss Doris.
I thank you for your excellent service, and prompt reply with everything we need it in order to get a quote.
Frederick O Aldridge
September 12, 2019
No matter what my problem is Penny has the solution. For me She goes way beyond what others (in my 60+ years of having insurance) have ever done. She feels empathy for people in situations where the situation is way beyond what She or Nationwide can help. To know Penny is to love Penny. Thank You Penny for all You do and for the way you make us (the customer) feel.
September 10, 2019
I continue to receive good service in a timely manner for all my request. Jenn has been a pleasure to work with.
August 28, 2019
Jennifer Eason, I appreciate all the help for the recent COI. Great job!
August 27, 2019
Anytime I need to reach out for proof of insurance for a condominium association I know my request will be processed quickly, correctly, and with a smile! I adore working with Jennifer and always appreciate her time and assistance🙂
August 23, 2019
I usually speak with Todd or Corey, but due to their busy schedule I was transferred to Karen. Karen was very friendly, professional and responsive. She answered all my questions and promptly provided results relative to my inquiry. Thanks again and I am looking forward to continue working with you.
August 22, 2019
Thanks Shawn!Shawn was really great. We had shopped around and Shawn not only provided solid quotes but also explained everything well. Quick to reply, too. By far this was a superior experience. Would recommend this team to anyone.
August 21, 2019
I have recently interacted with Jennifer through Atlantic Community Management concerning our Condo Associations Flood Insurance. Jenn is very polite, responsive and professional. Mayo is fortunate to employ her.
Jennifer Eason provided the information that I needed very quickly. I really appreciate her excellent customer service.
August 16, 2019
Jennifer,I appreciate you sending my bank the proof of Flood Insurance... Thanks for the quick response!!
Mary K. Heldenbrand
August 8, 2019
Karen has always given me exemplary service whenever I have an insurance question, or need to make a change. Today she demonstrated, once again, her cheerful efficiency. I bought a new car, sent her information on it, and had new insurance cards within minutes. She is a credit to her agency.
August 6, 2019
Sherri McCrickard reached out to me at the property management company I work for regarding an insurance policy. She was very understanding of our policies we require and quickly helped me with our shared customer! Great job!
August 5, 2019
Sherri continues to meet my every need as she has for many years! Thanks!🙂
August 1, 2019
Thank you Dana Dubois for all your help on quotes for me buying a new or pre-owned car!
July 30, 2019
Always a joy to work with Dana Dubois. She provides quality personalized service. I am glad a made the switch from State Farm
July 27, 2019
Karen is not only my insurance agent but I consider her to be a trusted friend. Over the past four years she has provided me with a wealth of insurance needs and services. She is very knowledgeable and resourceful.Thank you so much. I am indeed very grateful for help and friendship.😁
Always appreciate the great service and personal attention we get from Penny. Even though we now live a long distance from your office, her friendly service as well as the convenient online services keep us with your agency!!
July 26, 2019
Karen McKee did a fantastic job helping me out with my insurance and since she told me about auto debit I’m now saving money ! She made it simple and fast !
July 25, 2019
Karen has been a pleasure to work with and service was excellent! Will definitely be referring her to our clients!
July 24, 2019
Dehdra DiLorenzo was very professional and polite when I called. She was quick in getting a quote. Dehdra is Awesome!
I always had a good service and Sherri McCrickard helped me with any and everything I needed. She was a great help with any and all information that was needed and I was thankful for the service that she provided for me over the years.
Rhianna and everyone in the Mayo Agency has always been professional in all of interactions with them. Highly recommend!
July 18, 2019
The Harbour View office always provides excellent service. I couldn’t find my new auto ID cards online, so Cindy was very efficient and prompt by responding with an email that contained printable cards. Thanks Cindy!
July 17, 2019
I appreciate the excellent customer service I have received over many years. Everyone is very professional, and friendly and they work as a team. I spoke with Cindy this afternoon and she emailed me the information I requested within minutes! Thanks for your help!
July 11, 2019
I was super impressed by the speed and friendliness in the service I received from Jennifer. Her attention to my request was greatly appreciated!
Lucille Domonique Asante
Shawn Conloque,Your customer service is outstanding, you always give me same day turn around. Always so pleasant and professional, I enjoy having you work with me.
July 10, 2019
We have been customers for over 20 years for our home and auto coverage. I have also had the privilege of working with Todd Mayo in my professional field as a Condominium and Homeowner Association Manager. Their expertise and service is outstanding. Thank You!
Benjamin O'Neal III
July 6, 2019
Stopped by office, drive by all the time, dropped in and all my insurance needs, excellent service👍, thanks...
July 2, 2019
I'm a new customer of the Mayo Agency and I needed verification of insurance for a new Mortgage Company and Jennifer responded immediately. Thanks for your help Jenn!
June 25, 2019
I have always been pleased with the service we have received from the Mayo Agency. However, I would like to draw special attention to the fine personal attention that we have received from Karen McKee-Amato, who always cheerfully and efficiently handles any requests that we make of her. She is a wonderful asset for the agency.
June 20, 2019
I appreciate the service that Laura has provided us about insurance for our few properties that we have since years ago. She is very professional , friendly, knowledgeable ,sincere and always ready to help us with different quotes. Laura thank you very much for your great help. - Arian Fatahi
Rhianna is so helpful I’ve only had the best experiences with everyone here! I’ve had really bad issues with other insurance people, here at Mayo they follow up, answer all my questions and always are excited to help me!
June 19, 2019
We really needed this commercial policy like asap and Jennifer (Jenn) sent it to Coastal very fast. I was super happy about that. Much appreciated. She's a keeper. Thanks Jenn!!!
jacqueline b riddick
Shawn Conlogue, I am so pleased with the great service we receive from the entire staff, especially Shawn Conlogue & Dana Dubois. They are truly Santa's helpers, and Shawn, for many years you have added calm to my storms over the +15 years. We just want to say 'thank you.'
Heather McIlwee is always so prompt to respond with very thorough answers to our mostly very complicated business insurance questions. She understands the meaning of customer service and represents the Mayo Insurance Agency very well. Top-notch and very professional!!!
June 9, 2019
I have been a long time customer of the Mayo Agency and recently had the pleasure of speaking with Karen McKee-Amato about the upcoming renewal of my car insurance. I wanted to make some changes to my auto policy and must say that Karen was awesome to work with. I asked Karen to provide me several different quotes, several different ways (since my family has 4 cars), and she always responded in a timely fashion. In the end, and with Karen's very helpful suggestions, I was able to get a much better policy at a slightly better cost. I was delighted! Thank you very much Karen for the great customer service!
June 7, 2019
Thank you Heather McIlwee for your awesome and fast service. Highly recommend you and your company to anyone.
June 6, 2019
Contacted Va Beach office to make payments over the phone. Rhianna Fanning assisted me with everything I needed. She was very professional and made sure I had taken care of all payment due at the time. Thanks for the great job.....
June 5, 2019
Thank you, Karen! Karen has been so helpful over many years. We have multiple policies and she does a great job explaining any questions I may have. We have been very happy with the customer service at the Mayo agency.
A 1 X-Press Home Improvements LLC
Jennifer E did it again!!!! Professional, Efficient and Friendly service is what our business has always received from Mayo. Thanks
Jim Vander Hill
June 4, 2019
Jenn, Did a great job of taking care of my mortgage company's request for proof of flood insurance. Thank you
June 2, 2019
Karen really helped us out on our home insurance by giving as much personal time and effort as she did! Thank you!
May 30, 2019
Fast and easy service. Best quotes around.
Karen McKee is awesome. I can call her at anytime and she responds to emails within the hour. Best agent i ever had who handled my insurance. And she actually cares. Craziness.
Mary Ann Hernly
May 21, 2019
Jennifer/Jenn - Thank you for your prompt services. I appreciate the great customer service.
May 15, 2019
Thank you so very much the efficient and friendly service providing COL's to us. When dealing with contract negotiations, timeliness is always a plus.Elle Hatton and Jennifer Eason were very helpful and knowledgeable about our policy and answered all my many questions.
James E. Banks
May 14, 2019
I correspond with Cindy every month and she has been a blessing to me. It is all ways a pleasure to speak with her on the phone. She is very professional and I am so bless to have her as our customer Representative. She is truly an access to Nationwide!!! Thanks a again for your support.
May 9, 2019
Jennifer thank you for the quick response for the document I needed to schedule our meeting place. It is a pleasure to work with you.
May 8, 2019
Karen is the one & only I can honestly say answers my questions and goes above & beyond. So happy I got her as my agent. She is TOPS!!!!!
May 7, 2019
Thank you Sabrina for making my first contact such a pleasure. I was very nervous and you made me feel at ease and you were very professional. Thank you again.
May 6, 2019
Thanks to Jennifer and Candice for their prompt response to my request for an updated Certificate of flood insurance covering my condominium.
Thanks to Sabrina and all others, for the hard work and dedication!
May 2, 2019
Penny has been my insurance agent for over 4 years now. She is wonderful! Every time I call or need her guidance; she is there with an answer, quickly! I appreciate Penny so much!
April 30, 2019
Thank you, Karen. Normally insurance is a big cloud of smoke surrounded by mirrors, but Mayo agency and Nationwide take most of the mystery out of it. Karen provides excellent customer service and the answers to my questions and advice that saves me money. Thanks again.
April 29, 2019
I greatly appreciate all that Cory and his team does to handle a variety of insurance needs for my family, always being friendly, helpful, and responsive!
April 26, 2019
Dana Dubois has been responsive, thorough and helpful with our insurance issues. It is a pleasure to work with her.
April 24, 2019
Elle Hatton is the all-time best. Always expedites my Certificates of Insurance to my builders so I can keep working.
April 16, 2019
Elle Hatton did an outstanding job in helping me! She is polite, knowledgeable, and provided what I needed in a timely fashion. Elle went over and above in helping me to resolve an ongoing issue. Thanks again, Elle!
April 11, 2019
Dana Dubois and her staff for many years have met all my insurance needs. They have always been quick to respond when I needed their expertise and guidance. Customer service and attitude are above the rest.
Sherri McCrickard always takes good care of me and my insurance needs. Thank you, Sherri! And thank you, Nationwide.
April 10, 2019
Mever Lee has made my experience with Nationwide Insurance absolutely Wonderfull, Smooth and Pleasant. She's always a joy to talk to, and makes business feels like fun, and not just a work task. Thanks for all you do Mever!!
April 9, 2019
So thankful to have found the Mayo Insurance Agency and Karen McKee-Amato. Karen was incredibly responsive and knowledgeable. She was the calm in an otherwise chaotic transaction. She made sure all our needs were met and was a true advocate for us. Karen's the first one we will call for our next transaction!!!
April 8, 2019
The Mayo Team is wonderful. From Todd, Karen, Jennifer and I know I am missing others you all are the best. You always take the best care of our business and personal insurance needs. A big thank you to everyone.
Rock Harbor Group LLC
April 5, 2019
Candice & Cory always go above and beyond with our 50-100 properties we have insured at any given time.
April 4, 2019
I work for a association management company and generally bug Jennifer about once or twice a week for insurance certificates. She always responds instantly and takes care of my requests. Thank you!
April 3, 2019
Rhianna Fanning I'm very happy with Mayo Insurance. :} Don
March 29, 2019
Jennifer was very helpful and responded very quickly. She provided great customer service.
Phillip & Jackie Riddick
Shawn gives excellent customer service. She is one of the reasons we have been with Nationwide for almost 20 years. She is pleasant & hospitable. And if she doesn't have the answer, she is forthcoming with that & gets back to us in a reasonable time. She checks rates & supplies necessary updates. We enjoy her. Keep her. She's a golden ticket!
Hugh Jennings, III (Trae)
Karen always does a great job for me.
March 28, 2019
Karen was most helpful in handling my client's insurance transfer. She contacted him and sent he and I the necessary information. it was quick and seamless. Thanks so much, what a pleasurable experience.
Penny has always been my go to person when I have an insurance issue. We utilize Nationwide with our homes and business. Penny is always there with fast and curtious service. She always treats me with respect and addresses my concerns. You and I are fortunate to have her on "our side".
R. DENNIS HOLLAND
March 27, 2019
Karen is probably the best person I have ever worked with. Knowledgeable, and intuitive. Also a very nice person, not just an agent. I have been a Nationwide customer for over 50 yrs. She should have her own agency. I have auto and homeowners policies. I thought Pete was great, and Karen is equally. Thank you Karen Amato - Dennis Holland
March 22, 2019
She is so quick to get my COI requests back to me and is always happy to help me whenever I have needed assistance. Who knew one of the perks of my new job was getting to deal with such a great person!!
March 21, 2019
Karen is such a delight. She’s always helpful in answering any questions I have and goes out of her way to explain any insurance jargon I’m not familiar with. Karen is also quick to call me back or respond to my emails. We’re very pleased with Mayo Insurance and Karen is a great asset to their team!
March 20, 2019
Jennifer Eason is outstanding! She responds so quickly to my requests and keeps working diligently until the issue is resolved. I can't thank her enough for her excellent customer service!
March 19, 2019
Sabrina Saat has been a great help to me with our insurance concerns. She is quick to respond, efficient and a pleasure to work with. Thank you Sabrina for all your help now & beyond.
Elle was amazing! Quick response and fantastic service. Elle was able to get my BR policy binded in record time and kept me in the loop for the whole process. Thank you Elle!
March 18, 2019
I can always count on Penny to help me with policy related concerns, claims questions and general insurance information. She is a great resource and I am thankful to be able to reach out to her. She responds quickly and always spends time to get me the answers I need. Thanks Penny.
March 15, 2019
Sabrina Saat has been absolutely wonderful in keeping me up to date regarding a very challenging renewal process. I work for a Lender and timely, accurate information is critical to our success. I know I can always count on Sabrina for a quick and thorough response every time I need an update!
Jennifer is extremely thorough and knowledgeable and her response time is very fast.
March 14, 2019
Karen provided a level of communication and customer service that was outstanding. She outlined the steps in the process, told me where we were in the process, executed and then followed-up to make sure I was clear on everything. Even more important was the fact that I felt like she was truly working for me and not just going through the motions. I can't thank her enough.
March 7, 2019
Any contractors that need assistance with insurance, (general liability, workmans comp) contact Elle Hatton for excellent service. Elle helped me for four days to find a workmans comp policy that suited my company and guided me through the process with ease. She is exceptional at what she does and I'm fortunate to have her on my side.
March 6, 2019
So appreciated Elle today!! She straightened out some confusion concerning my policy and did it with a great attitude. Thanks Elle!
Candice Carouge is an exemplary insurance professional. She assisted my husband and me with a very complicated insurance portfolio and a house on the water that nobody wanted to insure. She was our "anxiety transference" professional. She shopped it - and closed the deal on a bevy of insurable interests, helped us through the paperwork and simply - took the load off of our plates and presented us with a much simplified insurance profile. She is a pleasure to work with and always keeps you in the loop on her progress with the bids and placing with each carrier. After our great experience with Candice - we felt like we had known her a long time - and a great amount of trust was built and delivered in a relatively short period. Thank you!
March 4, 2019
The service provided by Dana has, past, present and future, been exemplary in all matters and this is not a short period of time. Great job young lady..
Marion & Valerie Daniely
Karen McKee- Amato, is a WONDERFUL agent! She knows her business and is very personable. She takes time and patience to make sure you understand what she's explaining to you. My husband was with another insurance company, and was apprehensive about changing. After meeting and talking with Karen, he was convinced changing to Nationwide is well with the effort. It's good to feel you have some one who is really in your corner when it comes to business. You don't feel you're just another face in the crowd.but rather, you're the only pupil in the class, being given undivided attention. Now, my husband looks forward to working with Karen as well.Thank you Karen!
February 26, 2019
Penny has been extremely helpful in getting me through wickets of trust paperwork to get insurance policies re-titled to my relative. Hope underwriters agree. Thanks to you for letting her help me. Look forward to continued association with Mayo Laskin Road.
February 21, 2019
Couldn't be more pleased with Elle Hatton. She is exceptional and has went out of her way to expedite my workmans comp inquiry.
February 13, 2019
Thank you so much Karen for the exceptional service that you give. Karen is always very professional and polite. Whenever I call or email she makes me feel like I am her only client at that time. You are truly an asset to the Mayo Insurance Agency.
Reino Lindroos February 12,2019
February 12, 2019
Karen McKee-Amato took time to serve us in the best way. She offer us her knowledge and time. Exceptional service.Thank you Karen.
Karen at the Virginia Beach location has always been so prompt in responding to me, and makes my insurance coverage hassle-free! Thanks Karen!
Spectacular service from Jennifer Eason as well as Donna (sorry, don't know Donna's last name). Great turnaround time on a COI request!
February 8, 2019
Our experience with Elle has been only outstanding. Entering our second year of coverage we can only say her dedication and commitment to our company has been as professional as one could hope for.
February 6, 2019
Thank you Dana Dubois for your help in updating our insurance.
February 5, 2019
Karen McKee-Amato was a pleasure to work with. She helped me find a lower rate auto insurance. She was informative and obviously knows her job well. Mayo insurance agency was recommended by quite a few people on the Nextdoor oceanfront forum. After meeting Karen, I can see why there were so many recommendations. She made shopping for insurance a whole lot easier and that’s what’s important!
February 1, 2019
Jennifer Eason was wonderful. She was so helpful and professional and got the documents to my bank the same day. I wish the people at the bank we were working with had been so efficient and helpful.
January 24, 2019
Karen has consistently provided quality service regarding my insurance needs. I would not have cancelled this insurance if I had not found a cheaper rate. If I ever need a quote again I will contact Karen at Mayo in Virginia Beach. Thanks.
January 23, 2019
Jennifer Eason was very polite and professional. I needed a COI in a hurry and she provide it. So thank you so much Jennifer.
January 18, 2019
I have been working with Mever Lee for many years. She is always kind, understanding, very helpful and very knowledgeable on our policy concerns. She gives more than just expected service. She takes the extra initiative to make my life easier; and it is very much appreciated.
Beverly O. McNeal
January 16, 2019
Way to go, Dana! I no sooner spoke with Dana Dubois on my phone in the kitchen and walked to my computer room to open my email, that I discovered her response.. What an immediate service!
She always has a pleasant attitude and responds quickly to any and all requests we send her way!Thank you Jennifer!!!
January 12, 2019
Doris SAVED us late on a Friday when she could have been on her way home! She stayed to complete an urgent auto insurance application so that my son could start a long commute back to school in VA. She was efficient, eager to help and made sure she stayed with the call until we had a policy in place. THANK YOU DORIS!!
January 9, 2019
Laura is such a nice person and so easy to work with. Even though we only speak with each other occasionally, each time it feels like she is a friend that we see everyday. And besides that, she is so thorough and on top of everything. It is a pleasure to work with you Laura and we look forward to many years.
I usually work with Dana and highly recommend her! She’s such a sweet lady and so helpful! She takes the time to answer all my questions and to review my policy to make sure it’s the best policy for me.
January 4, 2019
Thanks to Dehdra, for her quick and informative response. I have alway had good experinces when I have needed support.
January 3, 2019
Thanks Penny for all you do for us.We have been working with Penny for many years. All of our property insurance is with Penny.I think its really important to have a person you know answering your questions. She answers all my questions (a lot of questions) very quickly and accurately Especially the tough questions....claims. Ugg.... Thanks Penny
January 2, 2019
Shawn has been assisting my family for many years. I am very impressed with her knowledge and desire to assist and have recommended her on numerous occasions. I believe she is a true asset to the company as well as to the customers she serves.
December 31, 2018
Ms Eason provided quick and reliable service. She turned around my request to forward insurance to my mortgage within 24hours and promptly notified me once it was accomplished.
December 28, 2018
I find Dana one of the best agent in the business. She is a five star person. Thank you Dana.
December 27, 2018
Dana was the best. She answered all my questions in a very timely manner making it easier for me to make a policy change. Thanks again for your excellent and VERY professional service.
December 18, 2018
Karen has been our representative for 4 years. She has been a tremendous help and has always made sure we were taken care of. We have had one home and four vehicles through Nationwide. Karen always gets back to our calls and emails very quickly and has always made sure we were covered.
For many years now, Doris has done an incredible job taking care of the insurance needs of our extended family. Whenever we have a question there is no doubt she'll be quick and thorough in her response.
December 17, 2018
I just want to say: Karen, you are the absolute best. You, Todd, and Mark literally saved my life and help me out of a giant predicament. I can't thank you Karen for all my phone calls and emails and putting up with me. You were so nice and awesome. You the real MVP!!!!
December 12, 2018
Elle Hatton was helpful, answered my questions efficiently and made the policy change easy for me. Thanks
December 10, 2018
Karen was so prompt in handling some problems I had with my account. She is a delight and very professsional. From now on I will only have Karen handle my account. Thank you Karen
December 7, 2018
THANK YOU FOR OUTSTANDING SERVICE MEVER
December 1, 2018
Would like to thank Ms.Eason for her VERY professional service she provide me.
November 29, 2018
Shawn has always and continues to be prompt and knowledgeable. Always a pleasant experience.
Doris Rice is Awesome! She is quick to respond and has done a fantastic job with our homeowner and car insurance. I highly recommend Doris! Superb customer service.
November 28, 2018
Ms. Cindy Kelly has been a God send to me and my family my insurance would never get paid on time or I would have been cancelled long ago if not for Cindy every month She contacts me by E-mail or phone to tell me to pay my bill I am very aware that she has better things to do but she takes the time to keep my insurance needs up to date.My wife always took care of the bills and after she passed I was lost in so many ways and thats where Cindy comes in and because of her kindness my bill is always on time now thats service so Thank you Cindy for caring and going above and beyond.
November 16, 2018
I have been working with Doris Rice and it has been such a positive experience. Doris has gone above and beyond to help me.
November 15, 2018
Karen-McKee-Amato Is one of the best people I have ever delt with!!! She went above and beyond with trying to help me out. I would definitely recommend these people.
November 14, 2018
Just had three specific requests for COI updates land on my desk. Immediately reached out to Jennifer for assistance. I came back to my computer after lunch, and saw PDFs filling up my inbox. She's the best!
November 10, 2018
Karen has been our agent for many years, she always is willing to help us with all areas of our insurance both cars and home coverage! As always Karen gets a ten from us for her awesome customer service!😊
Shawn Conlogue provided awesome service by helping us find a home owners policy with a better premium rate and coverage to fit our needs. We appreciated her expertise and prompt service during this process. Her friendly and efficient manner was refreshing. Shawn was a great insurance agent to work with.
November 8, 2018
Our business really values the service that we receive from Mayo Insurance Agency. They have a personalized approach that makes their agency stand out. Our representative, Eliana is amazing! She is always available to assist, provide guidance and to ensure the we are properly insured. We truly appreciate all that she does to handle our insurance needs.
November 7, 2018
I've been with this nationwide office for over 25 years and have always had GREAT service. Shawn Conlogue is very knowledgeable and will answer your questions right away. You can't go wrong with this office!
November 5, 2018
Penny is always helpful. Penny always handles our needs in a timely manner.
Karen is such a great detail gal and such a asset to have on our team for our families insurance needs. I love how she takes the time to make sure you understand all the line items on your policy and is helpful in which areas one can save costs too. She takes care of all our personal insurance and also now takes care of all the insurance needs of our adults kiddos. Once you kids are adults it is so special to know that someone like Karen is watching out for their best interests with their insurance needs. THANK YOU KAREN for taking care of ALL my family so well.
November 3, 2018
Candice Carouge has been amazing. She responds quickly and has taken care of each question efficiently and pleasantly. Thank you so much!
ROBERT & BESSIE LAWRENCE
October 31, 2018
THANK YOU Karen-McKee-Amato for fast response to our request. Your customer service skills are excellent.
October 29, 2018
Thank you Mever for finding my family a better premium rate for our homeowner’s policy.
Nancy Jean has been our agent for over 20 years she will be dearly missed. Rhianna has always been very nice taking care of us paying our policies. Thank you Mayo Agency.
October 25, 2018
Shawn was so great to work with. She got with Hagerty and got my hot rod insured quickly at a great price. I will definitely ask for her for all my insurance needs!
Lora & Lee Smith
October 22, 2018
Dana was awesome in helping me with what I needed! She went above what i expected in helping me! She is never anything but helpful! Thank you Dana! I am glad you and Mayo Insurance take care of me! You are always on my side!
Karen McKee-Amato has always been very helpful. My son was in an accident recently and not only did she thoroughly answer all my questions, but she was also very comforting during a stressful time.
October 19, 2018
Wanted to let everyone know that not only does this company have great rates, the customer service within this company, is impeccable! Karen Amato of Va Beach.. always goes above and beyond her duties to help in anyway she can. I really want to let everyone know she's a wonderful agent and resolves any issues, If I ever do come across one, the issue is ALWAYS resolved momentarily. Great Job Karen for all you do and taking pride in your job. God Bless!
October 18, 2018
KarenMcKee-Amato is an outstanding member of your team!! Always prompt with answering any questions or concerns, and always super thorough with me. Thank you Karen!! Your the best!!
October 17, 2018
I have been with the Mayo insurance group for about twenty five years now and I have always had excellent and efficient personal service.For the last many years I have had most of my dealings with Sherri McCrickard and I have always found her to be most helpful and knowledgeable regarding my needs. It has always been my pleasure to talk with Sherri, I feel like a person and not just a number. It is because of staff like Sherri that customers stay loyal to Nationwide.Thank you.
Marcus W Hanlon
October 15, 2018
I have read most of the reviews previously entered for Karen and I must say that all the of them precisely describe every time I have interacted with Karen. She is perfect. Thank you Karen. 10/15/18 Mark Hanlon
October 12, 2018
Donna has been very helpful is getting the coverage needed for a large HOA. Very efficient and professional.
October 10, 2018
We have the peace of mind knowing that Jennifer has always been a part of the solution, and never part of the problem. When our clients drag their feet to the last minute and suddenly need specific COIs in order to buy their A/P Dept more time, Jennifer strikes back with "see the attached COI." #micdrop
October 9, 2018
I am so very impressed with Jennifer Eason. She has been prompt, incredibly helpful and so very personable. She sets an outstanding example for those around her!
October 4, 2018
I have always had great service from Nationwide. They have always been very helpful and courteous.
October 1, 2018
Thank you Penny McGroarty. You seem to stay a step ahead of me in saving me money. I appreciate your help and advice. Outstanding service!
Thank you Jennifer Eason for your efficient service. You have done an outstanding service for our company.
September 28, 2018
This isn't a product review, this is a service review.Dana Dubois is a FABULOUS asset to Nationwide, I work at Nationwide's service center and had the pleasure of working with her this morning.
September 27, 2018
Thank you Ms. Jennifer Eason for timely replies and a great attitude!🙂
Cindy Kelley is a great asset for your company. She made it very easy to make my payment and she was also very courteous.
September 26, 2018
We have moved away and so no longer will be with Nationwide. Karen has been a great help to our family for all the years we have been with the Mayo agency and we will sure miss our awesome agent. Thank you so much Karen
Thank you Dana for your help in reviewing my homeowners and auto policies. I appreciate your suggestions and friendly service!
September 25, 2018
Thank you Jennifer Eason for your prompt service for the COI. We appreicate your help.
Eliana does a terrific job handling my unusual insurance issues. She is a great help.
September 24, 2018
Thank you Rhianna Fanning for your friendly and efficient service.
L. G. Cohen
Mever is an asset to your agency. She is great! Be glad you have her.
Karen has always been great dealing with on all aspects of the insurance process. Karen reallly takes the extra steps to make sure that we are taken care of. She makes it worth being insured with Nationwide.
September 20, 2018
Dehdra, thanks for the help you are giving me on securing flood insurance on my second property. Your help is immeasurable. It's because of you that I am changing my other home owners policy from a competitor to Nationwide.
September 18, 2018
I spoke with Elle today for the first time. She was extremely polite and personable. Elle quickly handled my issue in a very professional way. I am very impressed!
September 17, 2018
Jennifer Eason provide a quick response to my request for an insurance certificate. Great Job.Thank You.
September 10, 2018
Candice Carouge was extremely professional, courteous, efficient and helpful when she responded to my inquiry about my policy; providing me the documentation I needed in a timely fashion. It was a treat dealing with such a competent individual. Thanks again Candice.
September 7, 2018
Cindy Kelly, thank you for remembering. Have had nationwide for ever it seems. I don't think we could have found a better company to deal with. Keep up the good work.
Thank you Jennifer Eason for taking care of my request so quickly!
September 4, 2018
I want to give Eliana Delgado a giant thank you for her exceptional service while helping me to obtain Workers Compensation for my company. It is so greatly appreciated. Thank you once again for all your help!
Thank you Jennifer Eason for your prompt service in getting my COI to my clients without delay. It is very much appreciated.Rich
She knows where we are coming from and even knows what we are thinking of before we ask her. She makes all the information easy to understand and gets it out to us immediately and never makes you feel like you called with an annoying question. Thank you Karen.
September 2, 2018
Jennifer Eason executed speedy and AWESOME service in regards to faxing over necessary paperwork to my mortgage provider. She told me I'd receive a confirmation email after she handled the situation and surprising I received the email before I even made it back home which was about a 15 min drive. Thanks Jennifer for the quick response and I wish you nothing but the best!
August 31, 2018
Karen McKee-Amato is awesome! She's always very helpful and quick to respond with any questions I have. She's my go-to person at Nationwide for car and home policies and anything else we need.
August 29, 2018
Karen Mckee-Amato is incredible and really will go above and beyond to make sure you are happy with your policy and have full understanding. She is great to work with.
August 28, 2018
Elle is the second best agent ever. Very helpful, second only to the wonderful Sabrina. Very helpful agency in helping me with all of my insurance needs. Thanks!
August 27, 2018
Amazing response time from Jennifer Eason! Thank you
August 23, 2018
Life can have challenges and it helps in those times to have a solid person and team working with you to work through them. Thank you Karen McKee-Amato, you did so much and continued to try to get me covered. In the end all your effort and experience paid off in getting my first home insured. Thank you for everything.
My family and I have used Mayo insurance agency for over a decade , and they have never let us down -From Auto to homeowners to renters , they are always there to help and answer all my questions . They even covered us with a cross country move ... I was so confused on how that worked when you pack up your whole house and ship it 3000 miles - but they knew exactly how to keep us covered !Karen is always available and there to help when I need her - I appreciate having someone I can call and speak to without dialing a 1-800 number and getting a different person every call and having to explain my situation each time - Karen always remembers our situation and is always there to make a reccomendation.Thank you Mayo Insurance !
August 21, 2018
Karen McKee-Amato has been a tremendous help to me on several occasions. Both with my auto and homeowners policies. Today was no exception, she assisted me quickly, answered my questions, gave me options and took care to ensure all was to my liking. I have enjoyed a long and most pleasant relationship with Mayo Agency, and see no reason to go elsewhere. Great customer service. Thank you, Karen.
I really appreciate Elle Hatton's time and research on some Condo Association Flood policy questions I had. It's good to know that our mutual clients are so well taken care of !!
August 20, 2018
I appreciate Jennifer Eason's swift response to my request for a copy of flood insurance for a condo association. Your helpfulness and consideration allows me to help someone else.... and on down the line....🙂
August 19, 2018
Penny McGroarty was so helpful to us in our changes in our automobile insurance. She was a pleasure to deal with.
August 17, 2018
Dana: Thank you for services and meeting all of my needs. you are a five star agent.
August 9, 2018
Karen thank you for always being there when I need your help. You are the best
The Property Shoppe
August 3, 2018
Thank you Jennifer Eason for your prompt response sending an updated COI for one of our Vendors who is your client.
Donna Jones was very prompt in getting back to me on questions I had about my homeowner’s and it’s rising costs. Nationwide is fortunate to have her as an employee.
August 2, 2018
Penny McGroarty has been very helpful dealing with all my insurance needs.
Someone hit my husbands truck on the interstate so who’s left without a car but me the wife, because his job is much further than mine. However nationwide and Shawn from the Harbour View office is always on my side! Thanks Shawn for always taking care of my rental property needs and my car needs! I truly would be lost without you!
Penny !! Great service !!!
Dana, you were very helpful in making me decide certain thing. I appreciate your help
August 1, 2018
Me and my husband just love this company the people are just so friendly I would not go nowhere else
July 31, 2018
We are loving the communication timeliness with your crew. Jennifer fired back a response within 4 minutes letting us know she's taking the lead on our behalf. Call Guinness, we're setting records over here!
July 30, 2018
Karen McKee-Amato has been like a mom to me now for severa year in working with her for my car and home insurance needs. I never would have imagined I would have developed such a close relationship with my insurance agent, but she is so warm and kind when it comes to dealing with my questions and concerns that it truest makes me feel she is working with me as a close relative. I almost chuckle on the inside when I get pamphlets in the mail to switch car insurance companies because you couldn’t PAY me to switch because I could never in a million years find another KAREN!! Thank you so much for all of your hard work and love for what you do and your clients -day in and day out-
July 27, 2018
Thank you Shawn as usual you were polite, and efficient.
July 26, 2018
Karen McKee-Amato has been so helpful to me in dealing with my parents insurance. I have been helping my Dad with his bills and Karen has been excellent. She is extremely professional, kind, and knowledgeable. In addition, Karen is very quick to respond to my emails and phone calls. Your Company is very fortunate to have such a dedicated employee. Thank you again Karen for all your assistance. Sherry Scott
July 24, 2018
Karen McKee-Amato was superb in her very timely response to my displeasure in seeing a substantial increase in my car insurance bill. She suggested a number of actions I could take to reduce my bill. I followed thru on all her suggestions and was pleased with the end result.I like Karen's "can do" attitude. She always finds ways to help me and all her clients. Thank you Karen.
July 23, 2018
Thank you, Jennifer for your promptness in handling our request for a COI. I appreciate all your work.
Thanks to the entire Mayo team for their professional and friendly service surrounding our insurance needs over the years.
Had a serious problem and Penny was not in so Karen helped me to the fullest extent with so many changes to be made. Respectfully request that Mayo, update my files at least once a year as these changes made today were quite serious to me!!!! Keep Karen, she is great!!! PTL
July 20, 2018
Candice was able to do the impossible in finding quality insurance at a reasonable cost. For half the previous cost in a coastal region in a high priced home. Thanks for all your research.
Thank you Karen, great service!
July 19, 2018
Jennifer's attention to detail, paired with her prompt handling of our requests, is top notch. Can't thank you enough!
July 18, 2018
Thanks Laura for taking care of my cancellation.
John E. Craig
July 11, 2018
Handled my request with one phone call and provided documentation of the change I requested.Super!
Thanks Jennifer Eason for always getting our COIs requests sent out to clients with lightning speed!
July 9, 2018
Thank you Cindy Kelly for your support in my time of need. You were very thoughtful and very professional and showed great concern for our needs. Again thank you and may God bless you. James E. Banks
Thomas G Dudley
July 7, 2018
Always happy with the service I receive from Penny...Todd surely knows he has a jewel
July 5, 2018
Thanks to Kayla for the surprise birthday greeting. Thanks as well to Karen for her outstanding service.
July 3, 2018
Penny, In all my years of dealing with car insurance professionals (50 years), I have never had the caring service, the calming spirit when someone backed into my new car, nor the quick and effeciency and follow through as you have demonstrated. All you work with will be well served.
July 2, 2018
Cindy treats me so special every time I come into the office. She makes me feel as if I am the only customer the company has. THANKS Cindy.
Thanks Donna, for always going the extra miles to make sure we are taken care of. You are great!!
June 29, 2018
Needed renewed flood insurance for my condo complex forwarded to my mortgage company and Jennifer and Kayla made sure it was taken care of promptly on a Friday afternoon. If the office would send the renewals to the mortgage co. every year automatically instead of me having to call after the bank notifies me the old one expired I would give them 5 stars.
Karen did a wonderful job helping us navigate a new auto policy and umbrella policy! We have been a Mayo client for 20 years but she was able to give our policies a fresh set of eyes and align it for our current needs! Thank you Karen!!
June 28, 2018
Sherri McCrickard has always been First class in dealing with me and my wife with our Insurance needs. She is friendly, courteous and well informed. It’s a pleasure to do business with her. We’d recommend Sherri to all our friends!
Candice was so quick to respond and help! I had a response from her and my request was complete within minutes. Thank you Candice! The Mayo Agency team is outstanding!
Guy & Kelly Henson
WE LOVE KAREN MCKEE!!!!!!!!!!!!!! We have had a number of "odd" scenarios come up over the years and she has helped and guided us thru them all! WE LOVE HER!!!
Elizabeth E Fox
Thanks Donna Jones for taking such good care of my insurance needs and for following up with me, when I forgot to sign some documents! I appreciate your attention to detail.
June 27, 2018
Candice was very helpful and got back to me in minutes with an answer to my question.
June 20, 2018
Sherri McCrickard is very helpful, efficient, thoughtful, and responsive. I appreciate how she helps me think through new insurance options. Thank you!
June 15, 2018
I couldn't be happier with the services Mayo insurance provides. Everyone there is stellar in taking care of my insurance needs.
Donna has been extremely helpful in looking at different options for my homeowners insurance. Great customer service, a rare thing these days!
June 14, 2018
Karen Mckee-Amato always goes above my needs.I was able to do my annual review in minutes over the phone and renewed my Flood insurance also.Ask for Karen if you need insurance at the Mayo agency.Mayo Agency is Awesome.
June 13, 2018
Penny always promptly responds to my calls and is most helpful with all my insurance needs.
Though I do not live in your area, I was working with Penny on a current client of yours who is moving back to Indiana, Penny was awesome. Being in the industry it was so refreshing to work with someone who knows what a client needs. So big shout out to Penny for all of her help in making the move for Carol go smoothly.
June 11, 2018
Jennifer Eason did a fantastic job unsnarling my flood insurance issues with my new mortgage company. She was efficient, courteous and so very helpful!
June 9, 2018
Karen McKee-Amato, Agency Representative at the Mayo Agency on Laskin in Virginia Beach was more than accommodating during a very difficult time for me. She went above and beyond to get me answers which greatly put my mind at ease while relieving a great amount of stress!
June 8, 2018
Karen thank you so much she is truly a professional and will do anything she can to help you get covered very quick and no difficulties if you need insurance please get it through Karen!!!!!!!!😁
Elle Hatton has done an amazing job handling my crazy requests with professionalism and speed. She is such an asset to the agency.
Charles Edward LeMaire
June 7, 2018
Never remember getting birthday emails before, but Cindy Kelley of the Mayo agency did.. Kind of cool in my opinion.. .Thanks...
June 6, 2018
I spoke with Jennifer about needing proof of flood insurance for one of my rental properties.. She had the information to my lender within a few hours. Jennifer is the best!. .
Jennifer's turn around on our COI requests has been top notch! Keep up the awesome work!
Karen has been an outstanding agent for the four years we have worked with her. She is always willing to help us out and ensure we get the best out of our policies. She is very approachable and down to earth. Such a great person to work with. Thank you for all the help you have given us and we look forward to the continued support.
Benjamin B Keyes
What a great quote for Car Insurance for my wife and I. I do need to review and get back to you but truly appreciate the work put into the quote. Thank you!
June 5, 2018
Thank you Jennifer Eason! You are such a pleasure to work with! You respond so promptly and you're so kind.
Thank you Karen, As always extremely professional and nice. Makes dealing with insurance issues pleasant. I am happy you are on my team.
May 31, 2018
Thank you Penny....You are FANTASTIC.... Before you took the time to sit with me I didn't know what I was going to do. People like you is what makes a business run so smoothly. I'm so very glad you were there and The Mayo Agency should be too.
Ted Leonard... partner Storage Depot Assoc
Elle made our life way smoother!!! We are thankful to have her on our team!!
May 30, 2018
Karen has been a great addition to The Mayo Agency. She is very knowledgeable and always responds immediately to questions etc..She is conscious of cost and works to give her clients “ the Best bang for their bucks”
Susan R Flye
Karen worked very hard to find the best value options for car insurance. Even though this was a busy post-holiday time, Karen took the time to research and present the best options for a needed change in auto policy. She also explained each option, and provided her experienced opinion, to help me choose. She went above and beyond any service level I could have expected, and I am very grateful.
May 29, 2018
Thank you very much Heather. Very fast and clear response. That' why I stay with you for so.... many years...27
May 25, 2018
Jennifer is fantastic!! I requested a certificate of insurance today (the eve of a holiday weekend) and didn't expect an answer until Tuesday. Much to my surprise, I got a response AND the certificate almost immediately. Thank you so much for your quick response. You are AMAZING!
May 24, 2018
Donna has been so helpful in quoting insurance rates for my new purchase. She provided prompt detailed information so that I can make a decision.
May 22, 2018
Dana, Did a very good job for Nationwide and the 1972 Ford Bronco insurance that I have now with Hagerty.The insurance policy was much needed. Thank You
May 21, 2018
Penny, my request for a copy of my boat policy was responded to promptly and as usual courteously. I cannot ask for more.
Larry and Joan Kerns
May 15, 2018
Karen is knowledgeable, cheerful, and very service oriented. I’m happy that she has our account!
May 14, 2018
Sherri was so helpful when we needed renter's insurance on short notice as we sell our home and transition to a new location! The entire process was easy and efficient, in part because Laura had also made notes in our file during an earlier conversation last week. What a great team and fantastic customer experience!
Richard J Perkins
May 9, 2018
Jennifer, I would just like to thank you for the excellent service you provided me. Your speedy response and courteous manner in which you handled my situation makes you a great asset to the company. Thanks again.
Jennifer Eason really came through in the clutch! Definitely one of the best Certificate Specialists in the game!
May 8, 2018
Elle is always on point. Thank you for all you do!
May 7, 2018
Thank you Jenn for getting evidence of the renewal of my condo's flood insurance out to my lender so quickly. I appreciate your service..
May 6, 2018
Karen McKee - Amato was so helpful in resolving a mix up on my policy. She researched and provided detailed information so that I could make an informed decision. And she always does it with a smile.
May 2, 2018
Karen McKee- Amato goes above and beyond exceptional customer service to help her clients and to make sure they are comfortable and understand every detail about their policy and or claims if one is needed to be file. I wanted to truly take time to appreciate everything you have done once again for me and my family. Thanks KAREN! Keep up the great service!
April 30, 2018
Jennifer Eason was Great!! My request for a Certificate of Insurance arrived quicker than expected and was exactly what I needed. 5 Star service!
Charles S Davis III
Kayla Dobos is an awesome, she is always cheerful and happy to help. Thanks Kayla for all your help as usual.
Charles Davis, CEO Next Step Medical
Ms Shawn Conlogue was very professional and polite. This truly mean a lot as a customer. Good customer service is very hard to find these days and she has exceeded my expectations.
Heather was great! Super fast response time and she put my mind at ease. Guess that's why I'll stay with Mayo to insure my new home after we lost the previous one to fire.
April 27, 2018
We appreciate how quickly you help us with any questions throughout the years.
April 26, 2018
Jennifer is always quick to respond and very helpful in getting our certificates of insurance sent out. Thank you so much for always being so helpful. It is greatly appreciated!
April 19, 2018
Donna Jones was very professional and polite. She also was very fast at getting what I needed done! Will recommend her to others.
April 18, 2018
Thank You Jennifer!Jennifer sent me evidence of insurance within 12 hours of my request! Excellent customer service!!
April 16, 2018
Karen handled my policy change in a quick and professional manner. She was interested in helping to resolve my concerns and make changes on the spot. Thanks
April 11, 2018
Thanks Penny! Penny has been our contact person at the Mayo agency for many years and we couldn’t be more pleased with the service she has provided. She has seen to our questions and concerns in a very prompt and professional manner. We look forward to working with her for many years to come! Thank you, Penny!
Very nice, easy, and quick!
April 9, 2018
Service is key and Jennifer went out of her way to make getting a Flood Insurance certificate to our lender easy. Thank you Jennifer
April 5, 2018
I just wanted to take a few minutes and thank Donna of Mayo Insurance for all the help she has provided us in the past 10+ years. We were very happy and satisfied with her and the team. We were sorry to leave the team and agency. Great service provided. Thank you Todd and Donna.
April 4, 2018
Donna continues to be very prompt in responding to email questions and follow-up with providers. She represents your company in an outstanding way. Thanks Donna!
We're in the depths of renewal period. However, Todd's team of Heather and Jennifer are knocking our requests out of the park. Very helpful, and responsive. You make our lives easier, and we truly appreciate your hard work!! Keep up the great work! - Ryan
April 3, 2018
Karen Mckee-Amato ,thanks so much for the help.
I had an urgent situation regarding a certificate of insurance that would have affected the sale of a unit for one of our homeowners. Jennifer Eason was fast, efficient, and helpful in getting me what I needed to take care of the client. Thanks Jennifer!!
March 28, 2018
We recently needed to replace the insurance on on our son's vehicle. Not only had he relocated to another state but, as a result of a poor driving record, he had to be removed from our policy. With the assistance of Sherri McCrickard, we found an agency in his new locale where we were able to arrange auto insurance for him. Sherri went beyond the call of duty not only by providing the new agent with vehicle details but by assisting in the preparation of our eventual application to apply for new registration/plates at his new address. Sherri does a great job in handling customer-facing challenges not to mention providing over-the-top "back room" support. She represents your Company in an outstanding manner.
March 26, 2018
Todd, please thank all your staff for the great service provided. - Pam
March 22, 2018
Giving thanks to Dana for her assistance,
March 19, 2018
Shawn Conlogue is very helpful and does it with a pleasant manner. It is hard to find good people in the service business. Wishing you much success in the coming year. Thanks for your help. - Jerald
March 9, 2018
Elle is quick, efficient, and her customer service skills are top notch. It's always a pleasure working with people who respond quickly and efficiently.
March 8, 2018
I have always been pleased with Dana'a service and professionalism. She makes us as the customer feel as though we are important to your company. I have been served by her for many years and she is part of the reason I keep coming back.
l have been very pleased working with Elle this year. She has been so responsive and easy to work with. She has made this years insurance experience so easy. I look forward to working with her.
March 7, 2018
Karen is outstanding!!, she has been wonderful in assisting me with my mom insurance needs, I told my mother- in- law about her and the company and now she is a client, great customer service is everything especially when you feel like family and not just a policy.
March 6, 2018
I truly believe that Sherri, was sent by God to assist me In making my insurance experience as easy as possible. I really appreciate her. I thank you dearly to have provide me with such an helpful person.
To God be all the glory. Jesus is King..
March 1, 2018
Karen is a great asset to the Mayo company. She is fast and efficient.
February 14, 2018
Penny McGroarty is fast.Penny insured my new used-car very quickly. She is an asset to the Mayo company. She is on top of the insurance field and stays informed of new updates. I am very happy that she is my agent.
Kirstie, and the Todd Mayo group, are simply the best team for providing exceptional service. Thank you Kirstie.
February 9, 2018
Nancy McHugh, has always been more than accommodating. She makes every interaction better. I know I can call with a stupid question and she always gets me back on track.Thanks Nancy, You rock out loud!!!
Jim Hailey - Manager PHE Mortgage
February 8, 2018
Almost instant service, wonderful!
Penny McGroarty consistently goes above and beyond to provide superior customer service to her insureds. The Mayo insurance agency has insured me and my business for years and Penny is a big part of the reason I have worked with them for so long.
February 7, 2018
Sherri McCrickard was on top of her game as usual. Great service and she really explored all options to help me save money and select the right coverage for my properties. Thanks as always.
January 30, 2018
Thank you Shawn Conlogue for looking out for me! Always very helpful in getting me what I need.I would recommend you in a heart beat!
January 26, 2018
First of all, let me say Karen has wonderful customer service skills and can help resolve any issues you have. I'm very thankful for everything this company has done for me and my family. Looking for an agent, call Karen. Thanks from the HATFIELDS!
January 24, 2018
The Mayo agency has been my insurance provider for more than 20 years and there is one simple reason----they go above and beyond the call of duty to take care of me and provide the kind of service that is missing in a lot of businesses today. Todd, Penny, Sherri and the rest of the gang down there deserve a huge shout out for all the years of great service. Thanks! I really appreciate all you do.
January 22, 2018
Karen - I really enjoyed talking and working with you on getting my home and auto policy reworked and saving us money you did a super job making me understand the insurance world and taking the time to explain everything Job well done and thanks again😀
Todd Mayo has been serving my personal and company insurance needs for several decades. He gets results when other companies cannot, and prices are very competitive. I highly recommend Todd and his amazing business.
January 8, 2018
Heather deserves a shout out for exceptional customer service. She is always very prompt and professional in responding to all my requests for our business policies. Thanks for being a great asset to Mayo Insurance, Heather. We very much appreciate you!
December 27, 2017
Working with Laura , is a great pleasure, any time calling her discussing any issue , she tries hard to answer or solve the problem. She is so personable and professional. Working many years with this great lady, has been always a joy and peace of mind. Congratulating the Mayo agency having her on its team.
December 13, 2017
Sherri McCrickard was extremely professional and helpful today. She took a load of anxiety off of my shoulder. I needed proof of insurance for a vehicle purchased just last night and she emailed them right away. Give her a raise ASAP. Thank you again Sherri & happy holidays to you & your family.
December 11, 2017
Penny as always was very helpful. She took care of everything I needed and saved me a trip to the DMV. That alone is worth the premium. Thank you
December 1, 2017
Laura Whitney is personable and professional!!! I have always received everything I needed in a way that feels like I am dealing with a close friend of the family. Dealing with Laura is always a pleasure! Thanks Laura!
November 29, 2017
Karen has done an excellent job in handling our accounts for several years. She has proven to be a very knowledgeable agent with exceptional customer service skills. Whether by phone or email, she responds to concerns or questions quickly. She always does what she says she's going to do, when she says she's going to do it.
November 28, 2017
Nancy is always awesome!
November 27, 2017
Cory Mayo is awesome! After trying to work with some other insurance companies, Cory was able to help us with our needs and made the transition very easy.
November 13, 2017
Karen at the Mayo agency has handled my accounts for years. She is superb ! I have never called with a request, a quote, or just a general question and not received a professional and prompt answer. She is epitome of excellent customer service and one of the reasons I recommend Mayo to all my friends and relatives.
November 8, 2017
Eliana & Jenelle are the BEST! They go above and beyond when it comes to customer service. Their prompt attention to our needs makes us feel like we are their only customer. Thank you so much!
November 6, 2017
Karen is the best!She is always very helpful, and makes you feel that you are appreciated as a customer of Nationwide!👍
October 31, 2017
Mayo team has done a very good job with our two properties in Virginia Beach. Donna has been particularly helpful in comparing products and proactively managing renewals. Thank you!
Reese & Christine
October 30, 2017
Penny is the reason we're with nationwide. Whether I have questions, need a quote, or need to make a change to my policy, she is always there to help us. Having a reliable, personable, and professional agent makes all the difference. And when you can protect all your assets with one company, and receive a discount for doing so, it's a no-brainer.
October 27, 2017
The Mayo team is professional, efficient and always willing to assist. I started my own company over a year ago and can't imagine working with anyone else. Todd and Heather have been awesome and I highly recommend their services.
I just want to let everyone know how wonderful Karen is overall. Not only is she spectacular at her job she makes you feel like your family. She helps with every issue or need and gets any problem taken care of right away. Thank you Karen for going above and beyond just being an insurance agent. Thanks for being there always.
October 25, 2017
It is a joy to work with Karen - she is efficient and cheerful and helpful. She stays on top of my many varied accounts and I appreciate that! Karen has an amazing memory - she remembers the cars we had and sold years ago! Mostly, though, it is her prompt and thorough service and product knowledge that highlights her excellence.
October 23, 2017
It is with apprehension that I need to cancel my home policy with Karen and the Mayo Agency, because in the four years that we owned our vacation home in VA Beach, returned phone calls, along with any issues, were resolved in a VERY TIMELY basis. Karen has great phone skills and knowledge of the insurance industry and is an asset to both the Mayo Agency and Nationwide Insurance. The only reason that I cancelled my policy is that through the NYS United Teachers Union we have a great state-wide group policy, and all of my other insurances are through this policy. If I ever should change insurance companies down the road, I will not hesitate to contact Karen and the Mayo Agency.
Nancy McHugh provided excellent customer service and was extremely helpful. I was frustrated with my situation but Nancy was very personable, knowledgeable and genuinely wanted to help. Thanks, Nancy!
October 19, 2017
Absolutely the best. Always available to answer questions and available at a moments notice. So very grateful to have such a truly dependable agent.
Karen is amazing! She's very knowledgeable, caring and helpful. We couldn't have asked for a better agent.
Heather Mcllwee has been great to work with. Very responsive and took care of my companies insurance needs. Thanks!
October 18, 2017
It's true! Karen is a very skilled insurance agent. She has grown in her knowledge of this specialty immensely. And she is caring. She gives a heads-up regarding issues that are important to us, and probably to all her clients. We appreciate all her help.
A. P. Ditteaux
October 14, 2017
I like the quick response from Donna..
October 11, 2017
Eliana Delgado was very much a life saver for me. She sent me the reminder I needed. Am very grateful for her attention to my account. I needed this oversight & she provided it. The firm is one I happily recommend to others.
October 9, 2017
Karen is a Wonderful Agent! Whenever I need her for something, always available and willing to go above and beyond for her customers. Highly recommend her!!
I've been working with Laura, Karen, and Kayla for over a year now, and I'm very happy with their prompt and professional service.
October 6, 2017
I am constantly impressed on the exceptional customer services with Mayo Insurance. I transferred all my business and personal policies to Mayo Insurance Agency a few months ago and am so glad I did. Today I called and Laura was so helpful . I am trading in a vehicle and purchasing another and she was super helpful. Minutes later she had taken care of this business, transferred our policy to the new policy and emailed me a new insurance card too. Todd Mayo has wonderful people on this team, who always treat you like family!
I felt very proud today when I got off the phone with Karen. I realized that I am going to save money and I also have more coverage. Thank you again for specializing in your department!
Heather is great to work with!! Always so helpful and professional.
October 5, 2017
THANKS FOR THE QUICK RESPONSE TO MY REQUEST, KIRSTIE
Thank you, Karen, for the constant advice regarding our home and car insurance. It is very reassuring, when you feel that your insurance company has your back. Your clients, including us, are lucky to have you on their side.
October 4, 2017
Kirstie Dinkel provided me with excellent service, quick responses and accurate information. Very prompt and quite professional.
October 3, 2017
Karen McKee is an exceptional agent she called me back as soon as her appointment was over. I explained what had recently happened and she got in touch with the right person and helped get things accomplished . I want to personally thank Karen for her quick response and also let me know what I need to do
October 2, 2017
Karen is so awesome!!!! She personable and fun to talk to especially dealing with boring insurance.
Kayla, thanks for the Birthday wish. And I must say that your agency really does care. Appreciate it!
September 26, 2017
Jenelle is the COI Queen. Nobody is faster, nicer, or as Professional as her. She's the Best. Makes my Job Easier !!!!
September 22, 2017
It's been at least 2 years since I've dealt with Penny McGroarty and as usual Penny is very helpful, prompt and professional. Certainly an asset to both the agency and Nationwide.
Nancy McHugh is my favorite today!! She just saved us hundreds on our insurance! Thank you for your time and knowledge!!
September 21, 2017
Thanks, Karen, for the quick response to my question and the reassurance regarding my homeowners policy.
Karen is truly professional and knowledgeable. It is a great experience to be able to work with someone like her who generally knows the answer before I ask the question. She showed great knowledge, respect and a genuine concern for people. A great attribute to your company.
September 20, 2017
She has more patience than Job and has always handled all of my issues both promptly and courteously. Karen is a true asset to both Nationwide Insurance and the Mayo Agency.
September 18, 2017
Nancy McHugh is FANTASTIC!!! Nancy is very knowledgeable, professional, and HELPFUL. I have been with Nationwide and Nancy has been my representative 20 plus years!! She is a true blessing to Nationwide and Mayo Agency.
September 15, 2017
Penny has helped me out on more than one occasion. There's truly no problem that she can't solve. (The problems she has solved for me can attest to that.) I am so grateful to Penny for always being kind and helpful. She is a true asset to the Mayo Agency. Thank you Penny for always being there for me!
September 13, 2017
You have always been the best, most informative and still are......
Thank you as always
September 12, 2017
Thank you, Karen McKee. I know you were swamped, and you still took a considerable amount of time explaining things to me, sometimes, over and over. I could not have asked for better customer service, and such polite, and patient service. You went way beyond what one would expect for service. It was a pleasure. You are a treasure, and the company is lucky to have you. Thank you.
Thank you Karen McKee for always being available and willing to assist me with my smart ride questions! She is always so friendly and eager to help!
September 11, 2017
I've been a paying customer of Nationwide for well over forty years.....that alone speaks volumes for your wonderful company! Nancy has been my representative for the Virginia Beach office (now Mayo Agency) since I can remember (1986) however, since Mayo has taken over the business Nancy was replaced with Penny. I was initially disappointed until I needed assistance with my policy and had the opportunity to see Penny at work. Penny was just as helpful, professional and eager to find answers to my needs. I couldn't be more satisfied! Today I purchased another vehicle and needed assistance with a multitude of questions and without skipping a beat Penny dropped whatever she was doing and patiently answered all my questions and much to my surprise I discovered she had handled the much need documentation I would need for DMV when I returned home and checked my email. She is the best! Thank you Mayo Agency for hiring that shiny Penny!! She shines bright when you really need her !!
September 8, 2017
You were so helpful and patient when I was having problems with smartride. You made me feel like I was your only customer and always made me feel at ease. Great Job!!!! Thanks for all your hard work.!!!!
September 7, 2017
Nancy McHugh from Virginia Beach Nationwide is always eager to help me when I have a question or concern. If she has to call me back she does so very promptly. I really appreciate her and I made the right choice when picked this location.
Terri and John
September 5, 2017
Anytime I call whether for a question or a change in my policy Karen helps me out. Her customer service is outstanding and she is a pleasure to talk to. Thank you Karen for everything that you do!
September 1, 2017
Laura is a fantastic person and agent. She is knowledgeable, friendly, and very professional. She is one reason why we love Nationwide. Laura is the best!!
August 30, 2017
Karen has been my long-time point of contact, and she's always been very helpful. I'm usually laughing at some point in the conversation. Thanks for making talks about insurance a pleasurable experience!
August 28, 2017
A big THANK YOU to Karen for quoting my Homeowners insurance! Being a first-time home buyer is scary. Karen was sensitive to that and really took the time to make sure I understood everything and made coverage suggestions. She's amazing!
August 25, 2017
I have worked with Karen now for several years and she always goes above and beyond to make sure I get the best service! Although I moved from Virginia Beach to Richmond, I couldn't feel closer to her because she has such a warm heart, but also knows how to get things done! I just recently bought a new car, and was asked if I would change my car insurance. I said HECK NO! Karen's my go to girl! A++ service. Thanks for all you do, Karen!
Bill and Doreen
August 24, 2017
Heather, Thanks for all you do. You let me know exactly what was required to continue our home owner insurance policy. The bank was even contacted to make sure they were up to date. You made our life a lot easier.
Karen is always there for ya! Every time we call no matter what time or day, she tends to any questions we may have. She goes above and beyond to make us feel more like family than clients. We know we can count on her if we're ever stranded on the side of the road!
Very patient agent, explain policy with many details, would recommend this agent if you buy a new policy.
Ike Nelson - The Water H2Ole, Inc.
August 23, 2017
I never thought anyone could come close to the service I used to receive from Jill & Mercedes. Boy was I ever wrong! Jenelle has stepped in not missed a beat. I require a lot of COI's for the govt. agencies, property management companies, and builders we service. Jenelle has always responded to my requests in a timely manner, and made sure my customers knew they could call her directly if they had any questions. What more can you ask for? She makes my life so much easier...thanks, Jenelle!
August 22, 2017
Always the best service! Thanks Donna and Todd!
Karen was most helpful in her explanation of flood insurance and further assisting me in comparing a new auto/home policy in an attempt to lower existing bills. She was friendly and did not push my decisions. Further, she made immediate contact to continue our discussion to clarify an issue. It was a pleasure talking with her, and I'm sure I will not hesitate to call for any future issues. Great job, Karen!
Donna was very quick to respond to any and all of my questions (there were a lot). Very pleased with service overall!
August 18, 2017
We are so thankful for Penny , she goes over and beyond to help and be supportive in any claims situation .Penny has always been there for us . She is truly an asset to Mayo Insurance Agency !
August 17, 2017
Penny is a wonderful representative of Mayo Insurance. She was always willing to answer any question I had and returned my phone calls promptly. Penny was very knowledgeable and professional.
August 16, 2017
I'm grateful to Nancy McHugh for sending me a personal e-mail reminder to pay my bill! Having just gotten back from vacation, I didn't realize my policy was just about to lapse. Laura Whitney has been invaluable over the years in keeping my policies straight, updated, and has always provided excellent, prompt service.
August 14, 2017
Jenelle is amazing, always helpful, always pleasant. I couldn't be any more impressed with the customer service I receive.
Jenelle was so very helpful. I have called 3 times and they said it was taken care of and it wasn't! Thank you for Jenelle!
August 11, 2017
Nancy has been so helpful thru the years with car, house and camperinsurance. The Mayo Insurance Agency has been wonderful! Thank you!
August 9, 2017
Jenelle is the greatest, end of story.
August 7, 2017
Jenelle always goes over and beyond to assist my small business. I find myself saying to her quite a bit,"you will do that for me"? Mad props to Jenelle.
Scott Kellam- Kellam Mechanical Inc
August 4, 2017
As always, the team at Mayo Ins agency provides the best service ever. So happy to have you by our side. Kirstie answered my questions and took care of our needs immediately.
We could not be more pleased with the service and professionalism we receive from the Mayo Insurance Agency. Everyone in the office is friendly and ready to answer all our questions and concerns. Karen McKee has gone the extra mile to help us save significantly on our flood insurance policy. We highly recommend Todd and his wonderful staff for all your insurance needs!
August 3, 2017
Karen McKee has been amazing through my whole insurance process. When I purchased my new car I was referred to her through a coworker and she went above and beyond for me. She gave me an excellent quote, and honestly don't think I'll ever find someone or an agency as good as her and nationwide. Anytime I had questions, she was pleased to answer them and always checked on me when it was time to renew. When I rented my own place and had to get renters insurance, she made sure I was fully covered. Now I'm moving to FL and have to cancel and change insurance and I'm terribly sad to have to make the switch.
July 31, 2017
We have been with the Mayo Insurance Agency for many years and have always received wonderful service from the entire team with all our insurance needs. Thank you for your excellent service today Laura Whitney! We appreciate you!
July 28, 2017
Jenelle at Todd Mayo Insurance was very prompt, courteous and easy to communicate with when asking to forward my insurance information to one of my builders. I am fortunate to have someone like her "on my side".
July 26, 2017
Karen McKee exceeds all expectations for customer service, customer care, and professional knowledge. Her caring attitude and cheerful demeanor sets a high standard for customer service and and Nationwide Insurance
I don't think of Karen as my agent but my friend! She has helped with ALL insurance needs for me and several family members in the 3 years since moving here. She gets answers ASAP and never fails to get back to me with answers.
July 19, 2017
Nancy McHugh is a wonderful Representative. She always responds very quickly and with very understanding explanations to my sometimes many questions. Thanks Nancy for always being there for me over the years.. I honestly have stayed with Nationwide because of you..
July 17, 2017
I really appreciate Jenelle Silvera's quick and accurate response. She has saved me time and further headaches. Thank you Jenelle.
July 12, 2017
I have been with the Mayo Insurance agency since I was 16 years old. Have never had any problems since I have been going to them. Karen is always willing to answer any of my questions and help with our needs whenever she can.
Nancy McHugh was extremely helpful and profesional with my monthly billing. Thank you very much Nancy
I e-mailed Sherri on a whim to see if she could get me some information on a problem I was having. Not only did she supply me with the information but she has been side by side with me to help me. Thank you so much Sherri. Your help is much appreciated.
July 11, 2017
Karen has always been very helpful. She tries her utmost to solve any problem I present to her, and try to solve it to my satisfaction.I always smile after ending a business telephone call with herbecause of her positive, warm, and friendly attitude while dealing with me, as she does with all her clients.
Karen has been phenomenal to my family for many years, including working out policies for auto, renters and now homeowners. Her input and helpfulness are always greatly valued and she's constantly working hard to do what's best for me and my family. Karen's the best!
June 28, 2017
Thank you so much Karen! After returning from deployment, in only minutes she was able to straighten out all my insurance needs and get me the best rates. Truly a seasoned professional and entertaining to work with.
Penny was SO helpful and patient with me! She knew certain details that I wasn't aware of which sent me in the right direction to getting the correct coverage for our boats. Thank you Penny!
June 26, 2017
Sherri was very very helpful in getting updated insurances for us and it is truly appreciated! Thank you!
June 25, 2017
When I needed help with my home owners insurance Penny was so helpful, I can't thank her enough. It is so refreshing to be able to talk to a human being instead of a computerized messenger. Penny is very professional and makes you feel like you have known her forever. Thanks again.
June 20, 2017
Karen McKee always goes above and beyond she noticed I had an issue and was able to resolve in 2 days I will ALWAYS refer to Mayo Insurance been with them since 1994 5 Stars!!
June 14, 2017
We have been with the Mayo agency for several years. Sherri is always quick to respond and answer all my questions. She keeps me up to date on our policies and lets me know if there options for any savings. Sherri is a treat to work with and always has a positive attitude!!!!
Karen McKee is always there when I have questions or problems.If she is not free she always calls me back and always helps with a very friendly attitude. Thank you Karen
June 13, 2017
Calling and speaking with Karen is like chatting with a friend. She is thoughtful, remembers personal things, and is quick to help and give great advice. She's helped me with simple address changes and walked me through parts of the mortgage process that I'm pretty sure aren't even a part of her job! Thank you Karen for everything!
As a shot in the dark, I reached out to your office and was connected with Karen. She contacted a claims adjuster on my behalf. Called me back within an hour and provided all the information and answered all my questions.Thank you so much!!
Karen McKee has been amazing in helping me with what turned out to be a strange situation. Karen was with me throughout the ordeal and I can't tell you how invaluable that was for me personally. Thank you Karen!!!!!🙂
June 12, 2017
Kirstie handled our liability insurance. She is a pleasure to deal with- professional, efficient, and personable. She answered all questions and provided all necessary information immediately. We certainly enjoyed dealing with her.
June 8, 2017
I couldn't have chosen a better agent if I had tried. Karen McKee is always quick to respond to our needs and gives good advice and suggestions.
Jenelle processed my request for proof of insurance so quickly and efficiently I was just amazed. Thank you for taking this request off my plate and speeding up my loan processing. I'm delighted!
I have never actually met Nancy in person. She was referred to me by a close friend. I have never been disappointed in her service or her products (home and car insurance). She is not only quick and thorough; she is thoughtful. Nancy, I promise to meet you one day. Thank you for all your patience and great customer service over the past few years. Mayo Insurance Agency is lucky to have you on their team.
June 7, 2017
5+ Penny is outstanding! She recently went far above what was needed or expected to help us out with a somewhat irregular situation. As such she made a trying time a bit easier. For that, I am extremely grateful. Bravo Zulu!
I requested an important document for a loan closing and Jenelle provided it right away.
June 6, 2017
Thanks to Jenelle. I was working with Jenelle this morning to provide information to one of our customers. Although he changed his mind several times Jenelle took all in stride. Thank you for the professionalism and patience!
May 29, 2017
Penny has done outstanding work for us over many years. Always responsive to our requests and needs in a prompt and efficient manner.
May 25, 2017
Nancy is very professional, I am very glad she works with me, often!Thanks Nancy
May 22, 2017
Is 5 the highest I can give to Karen Amato? Who is......personable, precise, polite, and PERFECT for what I needed.
May 17, 2017
Karen is always sooo helpful and reassuring. I tell all of my friends about the Mayo Agency. She just reduced my car insurance and I am thrilled!
May 16, 2017
Ms. Karen was absolutely a pleasure working with and I give her 5 stars for her customer service and kindness.
May 11, 2017
I called to check some information on my policies and as always Karen made everything as easy as humanly possible!She even saved me time and a few $$$$ also.Professional and Outstanding! Always refreshing and positive.I recommend her to everyone.
Karen m is so wonderful !!! She has become my favorite agent at Nationwide,actually the only one I have dealt with for years.Without her help and advice I would have been a poor basket case by now.Karen, there are not enough words for me to use to express how much I appreciate you my dear.Thank You and God Bless you and Yours.. xoxoxoox
May 8, 2017
Heather, I was very impressed by your quick response on my late Friday request. What a pleasure it was to open my email Monday morning to find exactly what our company needed attached with your response. Thank you so much, Heather - you get 5 stars!
May 5, 2017
Throughout the years working with Karen has been wonderful, she has great customer service and has always been very helpful to all of my needs. Thanks for being there for me and my family.
May 3, 2017
I have worked with Nancy for several years now and she has always been extremely friendly and helpful. She is always positive and in a great mood. Couldn't ask for better customer service!
Patricia was very friendly and able to resolve the issue regarding my policy within an hour instead of days. It as a pleasure working with her.
April 28, 2017
Nancy is great. She is very professional and always ready to help. Thank you for always being there to help. I recommend her to all my friends. Thanks again🙏🌹😇<
April 25, 2017
I had called Mayo Insurance to find out some info in regards to our Master Condo Association Policy. Karen did help me and then we were talking and she asked me about if I wanted a quote to see the difference in the pricing between Mayo and my current insurance that I have on my unit which is for the inside contents. I told her that would be okay and she sent me the info and an example of what it might cost me by just put in some numbers that could apply to my condo unit. I did not want to pull my docs to give her our coverage until I talked to my wife about all of this. She was very helpful and really did not have to do this since I had called about our association's Master Condo Coverage.
April 21, 2017
Heather McIlwee is the best! She is always helpful and extremely efficient. Thank You Heather!
Heather and the team at Mayo Insurance are always very attentive, courteous and respond quickly. We have worked with Mayo for almost 30 years. I recommend them for any Insurance needs. It is so refreshing to work with a competent staff.
April 20, 2017
On behalf of my wife and me I would like to thank you and the Nationwide staff who came to our assistance as a result of my auto accident earlier this month. It was a distressing time for us, and the Nationwide team did everything within the scope of their expertise to ease the worry and tension. Your professionalism, compassion and expeditious management of my claim will not go unforgotten. I will gladly recommend Nationwide to anyone I meet who is looking for a good insurance company to handle their home and automobile needs. Once again, my family extends its thanks and gratitude for the service you rendered.
April 17, 2017
Karen is very helpful, quick and easy to work with. I would not think of going anywhere else for insurance.
Karen is a phenomenal agent! She takes her time to explain the policies and ensures that the customer fully understands the policies. She also makes excellent recommendations for other policies based upon my needs. She is a pleasure to work with!!!!
April 13, 2017
Karen is the best!! She went above and beyond with her service for me. Very professional and knows how to get the job done!! She is very knowledgeable and can help anyone get the best price possible for insurance. I would highly recommend the Mayo agency ( especially Karen) to anyone looking to get insurance.
April 7, 2017
Great explanation from Nancy about particulars of policy coverage. It was appreciated!
April 4, 2017
Karen was acknowlegable, nice and very helpful with all my issues. She treated me excellent, I appreciate her customer service.
April 1, 2017
Karen is best and smartest agent. I would love to give her 1 000 000 rate. Thank you so much Karen
March 27, 2017
We have ben using Nationwide and the Mayo agency for almost 30 years now. They have always been great. I just contacted Heather McIlwee for assistance filing out a workers comp form to renew our business lic. She was most helpful and had the info I needed to me almost immediately. Thanks
Nancy has been nothing but responsive and helpful in my process of changing my insurances to cover my changing residence and automobiles!! It is nice to know that she is there.🙂
March 22, 2017
Karen is the best!!!
She explains everything and makes sure you understand it. She is so helpful and she's a joy to talk to. I'll never change insurance with her there!!!
March 20, 2017
Todd and his team are super to work with. I have always gotten great service and in a timely manner. We have our business, personal and even family members switching to the Mayo Agency for their insurance needs. Karen has been super with our aging mother to help her understand her insurance needs. His entire office staff is very helpful and always willing to help with our requests. Thank you for excellent service.
Karen did exceptional job recently helping me with Nationwide claims adjuster who was stuck in "neutral" . She took the time to contact this individual at a critical phase of the process. This was not something not required on her part and is much appreciated as I have valued her assistance for many years. Karen is a true asset to Mayo Agency.
My experience at Nationwide was wonderful and the agent that work with me at Nationwide makes me laugh the whole entire time. She's very nice and very polite, she help me with all my needs. I hope that many insurance company can have someone like her personality to work for their company. She is very good at what you do. The whole entire time she was helping me she was smiling and doing her job and at the same time she takes her job seriously. Thank you for helping me
March 17, 2017
Todd and his team went above and beyond to help me resolve an issue with another insurance company. Since then I have switched all my business to there agency. Best team to work with!
March 16, 2017
Todd and his staff are always a pleasure to work with! As a business owner, I find it very comforting knowing that they are always there for our needs. We have dealt with numerous people within the company and everyone is always very nice and knowledgeable. Recently we spoke with Heather McIlwee and she was thoroughly informative and responsive! Nice to know you guys are there when we need you!
March 13, 2017
I highly recommend working with the Mayo Agency. I had a very pleasant experience and Penny was wonderful to work with!!! She was always available to answer my questions thoroughly and she always had a very pleasant attitude. Great customer service!
March 11, 2017
Karen is awesome! She just saved me over $800 a year on auto insurance!
March 10, 2017
Have had Nationwide since 1990 and with Mayo Agency since 1999, always get prompt, polite and personal service. Nancy is my go to person but have never been let down by anyone at the office if she is busy or not available.Thanks for your service and recommend to anyone.
March 9, 2017
I absolutely LOVE working with Karen. She has been so helpful every time I call. With every move or vehicle purchased.. she is simply the BEST. I always feel comfortable and top priority. Thanks for everything you do Karen
March 8, 2017
We love working with Nancy McHugh at the Laskin Road location in Virginia Beach. She is so personable and always helps us when we have questions. She continues to try and find us the best insurance policy for our house and cars. I would highly recommend her to anyone!
I switched over to Nationwide, and the Mayo Agency several years ago. The pricing was better, and I love working with Sherri!
We had been with nationwide for many years. However, upon the death of my husband, I needed someone to walk me thru the coverages so that I could understand them. Talking with Karen made my experience most pleasant. She was very professional and very patient. She was very helpful in making me feel comfortable and cared for. Thank you again Karen for the help and kindness shown towards me; also during a most difficult and sad time in my life. I tell all my family members about her.
March 7, 2017
Karen is very helpful with quotes and options. Pleasant person to work with. Very customer friendly and professional.
March 1, 2017
New website looks very modern and up to date. Not too cluttered and easy to navigate. Well Done!
February 27, 2017
Sherri is on top of it always!! Sherri is consistently knowledgeable and responsive whenever I reach out with a question or problem. I ALWAYS recommend Nationwide and the Mayo Agency!
February 22, 2017
Karen has excellent customer service skills, and it's always a pleasure speaking with her, she has gone above and beyond her call of duty in assisting me with my moms insurance matters and even today in assisting me with quotes for my in-laws.
February 21, 2017
I've been with nationwide for many years. My agent is Sherri McCrickard. She's always there for my family. I've been in accidents, forgotten payments, bought a home, gotten married. She's helped with ALL my insurance needs even if it's just a reminder email. She even sent a wonderful get well card to my family when ill. She's like a member of the family. I dont know where I'd be without her. Even when she is busy she always gets back to me. I can always trust that she'll be honest and helpful whenever it's needed. Thank you for everything Sherri!!!!!!
February 17, 2017
My husband and I have been with Mayo Agency for over twenty years now. Karen has been like family to us! I can't thank her enough for always being there for me and putting up with my husband and his brother for all these years!! She is a true GEM!!
February 16, 2017
Received a call from Karen with the Mayo Agency just as I was reviewing my policies. It was almost as if she had ESP. Karen was extremely helpful to me. She reviewed all of my policies, made suggestions as to ways that I might save money and explained terms that were unclear. Karen was patience, thorough and I will certainly call her in the future when I have questions and concerns. Being a senior citizen I had contemplated exploring AARP etc for my insurance needs. My mind was changed because of this contact.
February 15, 2017
I've been with Mayo Insurance Agency for many years and have had amazing service from them from the beginning. Sherri is my agent and I never hesitate to call her because I know I'm going to get the right answer. I feel like I'm talking to a friend when we have a conversation. I can't say enough good things about the Mayo Agency. Their customer service, courtesy and professionalism are much appreciated. GREAT JOB EVERYBODY!!
February 14, 2017
We have been a customer of Mayo Insurance Agency for 13 years, they are an amazing company with beyond excellent customer service. When we call they know us personally, and their service is amazing. All staff are courteous and exceedingly professional and knowledgeable about all products and services they offer. We would never even consider using another agency for our insurance needs. Penny is wonderful.
Great customer service! I have worked with several people from the agency, and have enjoyed all of them. Karen and Donna are representatives that I currently work with. They provide prompt and helpful responses, and I don't ever feel like I'm a "bother" to them. I appreciate everything the Mayo Agency does for us!
Marjan and Art
February 13, 2017
Penny is great! She is very reliable and is Always there for our family ; we can count on her no matter what! Thank you Penny for being such an amazing agent and taking care of all of our insurance needs! We appreciate you a lot !
February 10, 2017
Karen has provided me with excellent customer service for many years now. She has always been cheerful, helpful, knowledgeable, responsive and professional. Thank you!
February 9, 2017
I've been with Nationwide for a long long time and I have always been treated nice. Nancy has been a wonderful agent to deal with. Thank you for your great service and treating me with respect and great prices. Will miss you.
We have been with the Mayo agency for many years and their outstanding customer service never ceases to amaze me. Nancy is so knowledgeable, helpful and friendly. I recently purchased a new vehicle and called her from the dealership. Everything was taken care of in a matter of minutes. She consistently provides this level of service. You can always rely on the Mayo agency.
February 8, 2017
Heather with the Mayo Agency is Great! She goes above and beyond. If she doesn't have an answer right away, she finds someone who does. You can always count on her to come through with the information you need and do it as quickly as possible. I am extremely satisfied with the service I have received from the Mayo Agency and would definitely recommend them to anyone.
February 7, 2017
I have been with the Mayo agency for over 8 years. They always take care of my insurance needs. Would recommend their agency to anyone. Great staff.
Sherri and the others at Nationwide have always been extremely helpful, responsive and marvelous with regards to our insurance. We've had to make a few claims over the last 12 years and they have been nothing but fabulous. They make the process easy and painless. We have homeowners, car and life insurance policies with them and are very satisfied.
I just spoke to Sherri about my policy. She is always pleasant and extremely helpful. She knew what I needed and emailed it to me while we were on the phone. She does her job well and always provides excellent service!
February 5, 2017
Penny always comes to my rescue; she answers all of my inquiries promptly and accurately which is very much appreciated.
February 3, 2017
Karen M. Has sensational customer service skills. Additionally, she always stay on top of the latest policy changes and/or additions and informs us immediately. We hope karen M. Always on the frontline at Nationwide so she can continue delivering astonishing customer service and professionalism..
Karen is the Best and most efficient agent; I have ever known!
Karen McKee in the best agent I've ever dealt with.. She really cares about her client's and goes the extra mile to get an answer to their questions. She does not give up until the "proper" answer it achieved. She is caring and personable and treats her customers like friends and family.
February 2, 2017
Karen is the best agent I've ever dealt with and she has outstanding customer service. Recently my house was broken into and she was on top of everything even tho it wasn't her responsibility to get everything pushed thru in a timely manner. If she ever leaves Mayo she will keep my business.
Karen McKee is my agent and she is absolutely wonderful and very personable. To say she goes the extra mile, for me, doesn't do the rapport I have with her justice. She's very helpful; warm, concerned about how my policy can work for me, and gives me need-to-know tips & info. I told her today, I never had an agent who cares so much and treats me so very well; I've never had that experience with any other insurance agent, ever -and I meant that.Thanks so much, Karen!
Nancy, thank you. You are always willing to help at a moments notice, no appointment necessary. Your patience in responding to my questions and concerns is greatly appreciated, I will not hesitate to refer you to others.
February 1, 2017
Cory & Penny have been great to work with. They've made our stressful times easier as well as giving us peace of mind knowing we always have them to guide us through our life changes!
Penny is wonderful to work with. She is a great agent and is very helpful with a lot of insurance knowledge. I always recommend her and Nationwide to anyone looking for insurance!
January 31, 2017
I recently was involved in an auto accident. Agent Nancy and adjuster Chris have been outstanding to work with. Within hours of my contacting Nationwide, my coverage had been reviewed with me, all options had been explained to me, my vehicle had been towed to a collision shop for estimating, and my claim process had been started. This is the type of service that is truly appreciated and is not available just anywhere. Thank you!
January 30, 2017
Nancy is the best. She is very good at what she does and very responsive. I can always count on her whenever I have a question or concern. I have multi policies and have referred her to my children who have both switched their policies over to her.
Nancy M. helped me tremendously when I was involved in a car accident and the other insurance didn't want to pay me what my car was worth she was able to get me what my vehicle was worth
January 27, 2017
I am so grateful to have Penny M. on my side! I have been with her since the day I started driving and will not go anywhere! She has helped me through two houses, 5 vehicles/motorcycle, a marriage and now a baby! Any time I know I will have a hange in life, I reach out! Sometimes she just calls me out of the blue to make sure everything is okay! I enjoy our talks!!! I recommend nationwide all the time to my friends that are looking for a new home! I appreciate all!
Thank you and keep up the great work!
January 26, 2017
The adjustor handeled my claim like a pro. Karen followed up when she received the report. Great service from all..THANKS
Karen M is a jewel!!! She is like a family member.. I can always count on her to get any problem I have solved and solved quickly ... She makesmy husband and I feel we are her first priority when we call...I know in my heart that as she is working with us she is thinking of us as she would a favorite aunt and uncle. She looks out for her customers 100%!! Because of her wonderful demeanor we will try our best to maintain our relationship with Nationwide for another 50 years.. Well maybe not since we are in our 70s!!! Thank you Karen for your excellent service and undying patience with me!!!! xo
Love Nationwide they did an outstanding job when the water heater leaked & caused major damage. I called Karen & she was with us the whole way of the repairs. Karen was very helpful through the repairs. Thanks Karen
January 24, 2017
I have been a Nationwide customer for as long as I can remember. My agent Karen is amazing. Anytime I have had questions or concerns Karen has helped me every step of the way. Anytime we talk I feel like I am her only customer. She goes above and beyond and I appreciate her professionalism and above all her kindness.
Penny has all ways been there for me and my family. Very helpful with any questions I may have and very friendly and professional with everything she does. She's simply great!
January 22, 2017
I have been with Mayo Insurance Agency for over 10 years. Penny has been my agent since day one and she has always gone above and beyond in making sure my insurance needs are taken care of. Recently my husband and I just purchased a home and a new car. Penny was amazing in making sure we had the insurance coverage we needed. I have always been very happy with the Mayo Group and Penny is the best! Thank you Penny for everything you do!
January 17, 2017
I have been with Mayo Insurance Agency since 2002. I have built not only a professional relationship with Todd and Penny but a friendship! I am often amazed at how IMPORTANT they make you feel and what an excellent job they do, ALWAYS!! What a pleasure, thank you to ALL of the staff at Mayo Insurance you definitely go out of your way to make it happen. This means more than your rates. THANKS
January 13, 2017
I have been a customer with Nationwide since 2014 starting in Atlanta, GA and continuing here with the Mayo group here in Va Beach. The customer service I have received in both cities with Nationwide has been really wonderful. For example here with the Mayo group whenever I call and have a question or stop in the people are so friendly and warm towards me. I feel as if I have known them for quite a while. Nancy is a great agent and went above and beyond to help me resolve a situation I had. I called in to the office today to make a payment and Laura Whitney was really awesome. It is truly like talking with family. They really care and to me that is the difference between other insurance companies and Nationwide. They love their jobs and it shows!
January 10, 2017
It is always a pleasure to work with all the wonderful professionals who always have great customer service at the Mayo Insurance Agency.
January 9, 2017
Great customer service. I have been with the Mayo Agency for many years. Penny has been my Agent the entire time and anytime I have a question or concern she is "right on it" to get me an answer. Sometimes customer service is more important than money.
January 6, 2017
Karen has been my agent for years. I really don't look for a better price or a different company as I have confidence that she is always motivated to help me and my family find the best price and value. She has become a trusted source for us. I appreciate knowing someone is business who has my best interest at heart.
January 5, 2017
I am so blessed to have the Mayo agency taking care of ALL my insurance needs. Karen McKee-Amato is such an asset to this team. She is always professional, so positive and knowledgeable and handles all our personal auto, and homeowners policies. She even today just reminded me how I could get an extra discount by sending her the receipt for my new roof. I trust her so much that I have my daughter in Charlotte using Karen for her auto and new homeowners policy. I just want to share that as a business owner I know the secret to a successful business is the people and Todd Mayo has the A team working for his clients and we so appreciate all their expertise, caring personalities and being so organized and detailed always! We also have all our business policies with the Mayo Insurance Agency too and they do an excellent job for all our business needs. So glad to have Todd Mayo and his team on our side.
January 4, 2017
I came to the Mayo agency as I planned to leave Nationwide after 35 + years. My past agency failed to provide quality service. Karen not only gave me a reason to stay, she found discounts that the past company failed to ensure were applied to policy cost. I am with Nationwide insurance today, because Karen McKee-Amato went above and beyond in so many ways. Karen provided exceptional customer service. Karen has proven time and again she has MY family's back. I appreciate the outstanding service at Mayo Insurance. Thank You!!!
December 30, 2016
I have always been very pleased with the extra special customer service, especially by Sherri. No matter how quickly we need the information, she always comes through!! You don't see that every day!
December 29, 2016
Mr. Mayo - I've been a customer of your company since Mr. Booterbaugh was principal. I've not met you but hope to in the near future. As I'm sure you would agree, I want to express what a "treasure" Sherri is to your company and how much we appreciate Sherri's customer service and willingness to take the time necessary to understand our challenges. My dad is in his golden years and with this comes a lot of challenges. When they arise, Sherri is always helpful and patient. I look forward to working with Sherri for a long time and glad she is on your team.
October 29, 2016 Virginia Beach, VA
I passed up a policy review last year. Glad I choose to have one this year, the changes I made to my policies saved me money.I would recommend to a friend.
October 28, 2016 Norfolk, VA
From day one I have always received great service from Mayo Insurance. Even when I do not work with my "regulars" I still get excellent service and the staff is very knowledgeable. This company acts and treats you with a family feel and is very personable. I don't even question if I'm getting the best rates nor is there anything better outside...why would you when they are this good!! Big thank you to Todd, Cory and Laura!! I would recommend to a friend.
October 26, 2016 Virginia Beach, VA
I have had car, home, and rental property insurance with one of the top Nations' insurance company for many years.The customer service, of that company, and claim department were not responsive, supporting.The price structures , comparing with other leading companies ,also was not competitive.Several times, approached them and complained telling them I am not happy with the service and support, But seems I am talking to the wall.My Real state agent introduced me to Mayo company and Laura was on the phone when I called.She was listening, patiently, and when I finished, she explained me very clear what the situation is, and how she is going to help.Since then, I transferred all my insurance coverage needs to Mayo and also introduce Laura to my wife for her rental properties.Services, support, advises and guidance's, from Laura all were professional, well studied, covering all aspects of my business.Even when she was on maternity leave, she assigned another agent to help us out. and She did the best job.I am so happy that Mayo, and specially Laura are there in case of need for me and my wife.Thank you so much.I would recommend to a friend.
I cannot emphasize enough how wonderful this agency is! When I had a hit and run, my agent, Laura, helped with the entire process of submitting a claim. She followed up multiple times to make sure the process was seamless for me. Laura, and the rest of the Mayo team, truly make you feel like family! I would never go anywhere else!I would recommend to a friend.
October 19, 2016 Chesapeake, VA
For the coverage the price is not to bad. With my past driving record, the coverage and price is within my parameters. The agent that handles my account (Karen) is a saint, I've not always been the most diligent in keeping my account straight. With out her I surely would have spent way to much money whether it's here or any other insurance provider's. I'd recommend nationwide mayo agency to anyone looking for insurance. I would recommend to a friend.
October 12, 2016 Virginia Beach, VA
I just wanted to let you know that you have one of the most awesome Agent working at your office.We had flood damage in our car and I emailed Karen and she was swamped with calls about the same but took her time to get things rolling for us to get a rental car so no more damage would be done to our car.Thank you very much for having a valued employee
October 11, 2016 Chesapeake, VA
She helped me with a confusion in the billing and took care of it swiftly before I even had a chance to stress. I highly recommend her! Not only is she easy to talk to but really explained everything to me well. THANK YOU!!!!!I would recommend to a friend.
October 6, 2016
Karen McKee-Amato is an excellent agent. She often calls to remind when payments are due. We have several accounts with Mayo Insurance and she works above and beyond what is expected. If she ever needed a job, I'm sure she'd have no problem finding another. During a tough time in our family, Karen stayed and talked to me a long while, consoling and talking me through our family's rough spot. That type of person is hard to find. So, I would suggest giving her an "atta-girl". Code for a RAISE IN PAY. Thank you Karen for always being there and always understanding.
October 5, 2016
Karen is Very helpful, very knowledgeable, very smart.... She knows her job very very excellent. I'm happy to be her costumer..... Thank you
September 27, 2016 Woodbridge, VA
My family has been insured with the Mayo Agency for many years; my wife and me, our now-adult children... even our grandkids too. The service has always been outstanding but no one has been more caring, attentive, and knowledgeable than Karen. She has taken the time to know our family and to anticipate our needs as the years have gone by. From renter's, home, and auto insurance to life insurance policies as the family has grown. She sees what we need and explains the details in ways that make clear what we need and what we're getting. To say we appreciate Karen's commitment, compassion and attention to detail is a massive understatement. We're glad to have been with the Mayo Agency all these years and blessed that Karen is our agent and our friend.I would recommend to a friend.
September 27, 2016 Portsmouth, VA
I can honestly say Karen McKee-Amato is by far the best representative I have ever had. Karen has become like family to me. She is there with no questions asked when I have an issue. She anticipates my needs and tells me the good, the bad and the ugly. There are not many agents who will listen when you cry, check on you on weekends, and pretty much hold your hands through the entire process. The Mayo group has a jewel in Karen and she should be commended. Karen is why I do not entertain other insurance companies. Kind, caring, and humane agencies are hard to come by where profit and making a quick buck is the golden ring for many organizations. If I haven't said it recently, Karen I thank you for all you do. Kim H.I would recommend to a friend.
September 1, 2016 Virginia Beach, VA
My wife and I have been with Mayo/Nationwide for a couple of years now and we've gotten nothing but incredibly responsive customer service from their staff. It is a big relief to know that when you have an issue you will get prompt assistance and not have to jump through endless hoops. Highly recommended.I would recommend to a friend.
August 23, 2016 22963
Agent, Karen, was very helpful and knowledgeable, and provided excellent customer service!I would recommend to a friend.
April 8, 2016 Virginia Beach, VA
When I spoke to Ms Karen McKee-Amato some months ago she was so friendly and helpful. I am experiencing a financial challenge and she assured me that she could help me maintain auto insurance and after speaking with her and working out my needs I was very happy to be a member of nationwide. Thank you so much for your time and consideration. She is indeed a breath of fresh air.I would recommend to a friend.
February 16, 2016 Norfolk, VA
I have been with Nationwide since I've had my driver's license. In NY I had a great agent and was nervous about moving to VA and getting another agent. Luckily I got Karen McKee-Amato. Karen has been over the top helpful with everything I ever needed whether it be information or finding me the best rate. I recently was the victim of a hit and run. Nationwide claims department didn't have the best customer support. I was finding information out from a third party before my own agency informed me kind of stuff. Any time I had an issue with this Karen always took the wheel and made things happen. Suddenly I was getting the phone calls and emails I was supposed to get, and she doesn't even work in claims. She's been nothing but over the top helpful and professional since the beginning. If I know anything, I know Karen is on my side;)I would recommend to a friend.
November 4, 2015 Virginia Beach, VA
Our home insurance has been handled by Nationwide since we relocated to Virginia Beach in 2001. However, it was handled by another Nationwide agency office, not the Mayo office. The agents at the other Nationwide agency office never contacted us about anything (in all these years). Our agent at the Mayo agency office reminds us of weather conditions, and anything that she deems might be important in protecting our interest and safety. We became so satisfied with the service, that we have since transferred our automobile insurance to the Mayo Nationwide office. In essence, we are very pleased that we transferred the care of our treasured belongings to the Mayo Nationwide agency on Laskin Road..
October 28, 2015 VA
We are fairly new with Mayo Insurance Agency and they have already far surpassed our expectations. It's great to get an answer to your question the same day and handle all of your needs. We recently had a situation with a client of ours and Mayo Insurance agency took the time to call our client and fill them in on the correct laws and state guidelines. They provide exceptional service and we are excited to be with them! We highly recommend.I would recommend to a friend.
August 19, 2015 Virginia Beach, VA
Thanks to Karen at the Mayo Agency for helping me in a very efficient manner. I was concerned about the cost of my Auto Insurance and Karen, after reviewing my status and explaining my options helped me lower my premium. I am very satisfied with the end result.I would recommend to a friend.
July 9, 2015 Norfolk, VA
I've had an insurance relationship with the Mayo agency for more than 20 years, for a variety of types of policies. During that time, they have offered great advice and good rates for insurance. But their service and dedication when it comes time to make a claim are what really distinguishes them. Completely professional, expeditious, easy to reach, and eager to act as advocates for their clients are some of the terms I'd use to describe them. Recommend highly, without reservation.I would recommend to a friend.
March 13, 2015 Williamsburg, VA
I've been with Nationwide since 1972 I believe. This is the first time an agent sat down and reviewed each policy with me and my wife to explain what actual coverage we do have. I would like to thank Elaine Obie for her professionalism and curtesy in taking the time explaining each policy with us.I would recommend to a friend.
July 30, 2014 Yorktown
I have been dealing with Mrs. Obie since she joined Nationwide. She has an exceptional ability to understand the clients needs and to develop the correct insurance program for them. I have nothing but the highest accolades for her.I have highly recommended her to several friends and family members. They have all thanked me for introducing them to an agent who meets their insurance needs in such a personable mannerI would recommend to a friend.
May 22, 2014 Norfolk, VA
We have being conducting business with Mayo Insurance Agency for several years. They are very customer focused and don't mind going the extra mile to ensure that your insurance needs are met. We truly appreciate the individualized care that their agency provides to its customers. I have worked with several agents within this organization and they all are very professional, helpful and knowledgeable. My current agent, Mrs. Young, is AMAZING and has a personalized approach that keeps me and my company on track. I would and always do recommend this agency to others. Keep up the great work, we will continue to utilize this insurance provider!!!!!!I would recommend to a friend.
May 21, 2014 Virginia Beach, VA
I have been working with Todd and Penny at the Mayo Agency for 10 years and love the service. They saved me over a $1,000 per year on my home and auto insurance while giving me better coverage. More than that, they asked me about my needs and suggested other coverages to meet those needs. I highly recommend them for both personal and business insurance.I would recommend to a friend.
May 20, 2014 Virginia Beach, VA
We have been using The Mayo Agency for all of our insurance needs for the last ten years. The combination of this agency and Nationwide Insurance has been unbeatable, far better than that of any others with whom we have done business.I would recommend to a friend.
February 26, 2014 Virginia Beach, VA
I am beyond impressed with the quality of customer service we received from the Mayo Insurance Agency. I am a customer for life!!!I would recommend to a friend.
February 6, 2014 Chesapeake
Overall great experience. This is the first time dealing with insurance of any form, that I did not feel like another number. I would highly recommend.I would recommend to a friend.
February 6, 2014 Virginia Beach, VA
I can't say enough about Mayo Insurance Agency. When I did not know which way to turn, Todd and his staff put me at ease. Working with Todd's Agency has saved me worry, improved my coverage and I am paying about the same as before I made the changes in our Auto & Home Owners policies. He and his staff are honest, dependable and knowledgeable. Thank you Todd for all that you do!Veda & Charlie
January 2, 2014 Williamsburg, VA
Insurance is a necessary evil .... doing business with Elaine makes this process a great one. She's responsive, educated, and super sweet.I would recommend to a friend.
January 25, 2013 Virginia Beach, VA
The Mayo Agency is great! They have great customer service. Everyone there is friendly, helpful and knowledgeable. If they don't know the answer to your question they will research and get back to you as soon as possible. I would recommend them to all my friends.I would recommend to a friend.
January 23, 2013 Virginia Beach, VA
I've been insured with Nationwide since 2001. The Mayo Agency has always been able to answer my insurance questions. The staff is friendly and very knowledgeable. In the unfortunate instance of a claim, they have always been there to help me. They're so good that almost all of my family and friends are insured with them!
January 23, 2013
The Mayo Agency has by far the best people working there. The people there were quick and very responsive to all of my questions and on top of that the prices were much lower than other competitors.I would recommend to a friend.
I use them for insurance for all walks of my life! They are very helpful to my business and my personal life. If I have a payment due they call and remind me. If I have a question about anything I can get a person on the phone and not a computer which I find very helpful. Also if I have a question I can also just stop in and they will help me with no appointment. I have had a claim or 2 and it was the easiest process I have every been through. Todd and Cory and all the staff here are professional and very helpful. I would recommend this agency to any and everyone.I would recommend to a friend.
I highly recommend Tod and his staff to give the utmost quality in customer service, product knowledge and most important ---- Integrity.I would and continue to refer Mayo Insurance to my friends and family.I would recommend to a friend.
January 15, 2013 Williamsburg, VA
I work in the financial world and have for nearly 20 years. I deal daily with financial customers and professionals. Elaine Obie is the best agent I've ever dealt with, not to mention helpful and available at a moment's notice regardless of the issue or need. Not only would I recommend her, but I do on a daily basis to my customers and clients.
January 15, 2013 Coram, NY
Ms. Obie is a true professional and it was a wonderful experience to be able to deal with someone without having to do the research on my own. She showed great knowledge, respect and a genuine desire to help people.. A great lady with a great attitude!I would recommend to a friend.
Nice, always available for questions. All and all a great insurance agent to have .I would recommend to a friend.
January 15, 2013 New York
Elaine Obie made me feel just like family. She didn't mind all my questions and took the time to answer them to my satisfaction. I never felt like I was talking to an insurance agent but more like a friend. I would highly recommend Elaine to all my family and friends.I would recommend to a friend.
January 14, 2013 Williamsburg, VA
Elaine is a breath of fresh air in the tired world of service. I came to Elaine fed up with my then-current insurance agency and found her desk-side manner to be warm and her knowledge of Nationwide and what it offers to be on point. I would highly recommend her to anyone! Don't be afraid of this woman with the big hair and bigger attitude- an attitude of friendliness, support, and absolute service! Sincerely, a satisfied Nationwide customer! I would recommend to a friend.
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